Tony Manjarrez
Yakima,WA
Summary
Proven professional with extensive experience at Chevron, adept in cash handling and customer service excellence. Demonstrates a strong work ethic and integrity, enhancing customer satisfaction and loyalty. Skilled in conflict resolution and efficient payment processing, contributing to a positive and productive work environment. Achieved high accuracy levels in transactions, fostering repeat business and operational efficiency.
Overview
9
9
years of professional experience
Work History
Cashier
Chevron
06.2022 - 08.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Performed cash, card, and check transactions to complete customer purchases.
Auto Body Technician
B&B Auto Restoration
10.2017 - 05.2020
- Utilized collision repair hammers, welders and grinders to address bodywork needs.
- Installed and removed body panels, doors and fenders of vehicles to access areas of repair.
- Inspected vehicles to identify and document repair needs.
- Maintained a safe working environment by adhering to safety protocols and ensuring proper use of equipment.
- Reassembled and replaced parts to complete body repairs.
- Improved overall customer satisfaction by providing high-quality auto body repairs and exceptional service.
- Replaced and repaired vehicle parts according to work order instructions.
- Tested and adjusted newly repaired vehicles to verify proper function.
- Inspected new parts and areas of repair to verify correctness and quality.
- Optimized workshop efficiency by keeping tools organized, maintaining clean workspaces, and promptly addressing equipment issues when necessary.
- Followed standard operating procedures to achieve consistent quality of work.
- Consistently met deadlines on repair jobs without compromising quality standards or cutting corners.
- Enforced compliance with safety regulations when operating equipment.
- Applied finishing techniques to enhance quality and appearance of repairs.
- Completed complex repairs with precision, demonstrating expertise in various auto body materials and techniques.
- Evaluated OEM manufacturer schematics and service documentation to identify parts to order.
- Continuously updated professional knowledge through attending workshops, trade shows, and certification courses relevant to the auto body technician field.
- Reduced waste generation by recycling materials where possible and following environmentally friendly disposal procedures.
- Diagnosed and repaired various mechanical and electrical problems on diverse vehicle makes and models.
- Created and reviewed work orders detailing required repairs per shop and manufacturer guidelines.
- Decreased repair time by streamlining processes and effectively managing workflow in the shop.
- Identified opportunities for cost savings through efficient inventory management and resource allocation.
- Utilized computer-aided design software to design and fix body parts.
- Collaborated with insurance adjusters to negotiate fair estimates for customers, ensuring accurate compensation for damages sustained.
- Prepared cost estimates for vehicle repairs and provided detailed documentation for customer review.
- Maintaining shop inventory according to set standards and rectified discrepancies.
- Performed meticulous color matching using paint mixing systems, resulting in seamless paint finishes that met or exceeded client expectations.
- Developed strong relationships with clients, leading to repeat business through excellent communication skills and follow-up care.
- Facilitated timely project completion, coordinating with parts suppliers and other technicians.
- Restored vehicles to their original condition, utilizing advanced dent removal techniques.
- Achieved high customer satisfaction scores, consistently delivering quality workmanship.
- Minimized environmental impact by utilizing eco-friendly materials and waste disposal methods.
- Enhanced vehicle aesthetics by precisely matching and applying paint.
- Increased repeat business, establishing strong relationships with customers through excellent service.
- Facilitated smoother operations by maintaining clean and safe work environment.
- Filled, sanded and smoothed surfaces to prepare for painting.
- Used welding and cutting tools to repair metal body parts.
- Installed and repaired body panels, doors, hoods, fenders, bumpers and other parts.
- Installed interior and exterior trim, including moldings and emblems.
- Prepared surfaces for priming, painting and refinishing.
- Applied primers, sealers and other materials prior to painting.
- Replaced glass, headlights and other lighting and electrical components.
- Applied sealants, caulks and rust preventatives to protect body and paint.
- Aligned and balanced vehicle frames using laser alignment systems.
- Inspected completed repairs for accuracy, quality and safety.
Forklift Driver
Tree Top Inc.
09.2015 - 10.2017
- Loaded and unloaded trucks with precision, minimizing damage to products during transport.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Safely transported valuable goods while adhering to safety protocols and procedures.
- Improved warehouse efficiency by expertly operating forklifts to move, stack, and organize materials.
- Handled multiple tasks simultaneously to maximize work efficiency.
- Unloaded trucks and rail cars and moved materials to staging area.
- Located proper slots on storage racks and set pallets in place with forklift.
- Conducted regular maintenance checks on forklift equipment, ensuring proper functionality and longevity.
- Examined shipments for quality and accuracy.
- Loaded warehouse trailers using Type forklift.
- Contributed to a positive workplace culture by demonstrating strong teamwork skills and consistently displaying a professional attitude.
- Participated in routine safety training sessions to stay current on best practices within the industry.
- Transported goods between warehouse locations according to shipment and storage needs.
- Assisted with inventory management tasks for optimal space utilization and product accessibility.
- Safely operated lift beams, swivel-hooks, hoists and forklifts.
- Completed daily inspections of the warehouse area to identify potential hazards or issues needing attention.
- Checked items against documentation for accuracy.
- Provided support in managing warehouse inventory levels, preventing stock shortages or overstock situations.
- Streamlined warehouse operations through skillful prioritization of tasks according to urgency and importance levels.
- Reduced loading times with efficient packing strategies that maximized available truck space.
- Maintained cleanliness of the warehouse area by disposing of waste materials and keeping aisles clear of obstructions.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
- Maneuvered forklift safely in congested and confined areas using Skill and Technique.
- Communicated with floor managers to determine merchandise placement.
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Operated transport vehicles and auxiliary equipment to move materials safely to and from target areas.
- Assessed equipment for damage, wear, battery life, and fluid levels.
- Weighed materials or products to record weight or other production data on tags or labels.
- Prevented waste when transferring materials between transport containers and processing equipment.
- Drove equipment from one site to another to deliver tools and complete jobs.
- Hooked tow trucks to trailer hitches and fastened attachments with hitchpins.
Education
Business Administration - Accounting
Yakima Valley Community College
Yakima, WA06.2015
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Cleaning and sanitizing
- Customer service excellence
- Money Handling
- Reliability and punctuality
- Cash handling and management
- Customer Relations
- Cash Register Operation
- Written and verbal communication
- Organizational abilities
- Order Taking
- Professionalism and Courtesy
- Basic Math Competence
- Payment Processing
- Product restocking
- Conflict Resolution
- Refunds and exchanges
- Complex Problem-Solving
Languages
Spanish
Full Professional
Timeline
Cashier
Chevron
06.2022 - 08.2024
Auto Body Technician
B&B Auto Restoration
10.2017 - 05.2020
Forklift Driver
Tree Top Inc.
09.2015 - 10.2017
Business Administration - Accounting
Yakima Valley Community College
Similar Profiles
Zubair SyedZubair Syed
Okta Developer at ChevronOkta Developer at Chevron
Kable LeRoyKable LeRoy
Cashier at ChevronCashier at Chevron
S SdS Sd
Intern at ChevronIntern at Chevron