Tony McDaniel

Highly-skilled IS professional with over 20 years of demonstrated experience as a Project and Field Technician. I am known by my peers to be highly collaborative, proactive, organized, growth-minded, and data-driven, skillfully managing multiple projects and team goals with a positive attitude.

• Slack Certified Administrator
• ITIL 4 Foundations - IT Service Management
• HDI Support Center Analyst (HDI-SCA)

• Project Manager for Slack onboarding for over 7,000 Norton employees
• Liaison between Norton staff and Telecom department as they transitioned from WebEx to Zoom, saving Norton over $400 per account/year
• Project Lead/Liaison to Norton Healthcare staff as they switched from VNC/Bomgar to DC Tools, creating/updating supporting documentation
• Pilot project spearhead for the installation of over 60+ electronic signature capture devices in Baltimore, MD, allowing Rite Aid to become HIPAA compliant before the government mandated deadline
• Regularly collaborated with Rite Aid Store Planning, general contractors, wiring vendors, and store management to ensure successful completion of more than 60 remodels in 7 states and Washington, DC
• Led a highly successful pilot installing all hardware & software for Rite Aid's NexGen pharmacy dispensing software, leading to implementation in over 3800 stores nationwide
• Met or exceeded Rite Aid's SLA on 94.5% of 2586 service tickets dispatched between FY2016 and FY2019
• Provided hardware support for all point of sale, Windows servers, pharmacy, photo, network, and ScriptPro automated dispensing system
• Named SME & ServiceNow Trainer when Rite Aid began implementation in 2016
• Upgraded 21 stores to the NCR 7702 POS system as Rite Aid transitioned to a Windows 7 operating platform
• Assisted techs in northern Ohio by installing/configuring 11 Cisco 9300 routers
• Trained and evaluated the progress of over 20 Field Technicians, with three promoted to Project Technician and one to Supervisor
• Assisted the Field Technician Supervisor in leading a group of 16 Field Technicians in 6 states
• Promoted to Store Manager less than 3 months after being hired as Assistant Manager
• Recruited, hired, and trained 10 cashiers for Rite Aid, one of whom later became a Store Manager
• Led a team of Field Technicians to successfully install cash registers, servers, and pharmacy equipment during the acquisition of Buy Wise Drugs in Huntsville, AL.