Tony McIntyre
Thomasville,GA
Summary
Driven and determine with track record to proving that I am, Highly capable customer service professional with an Associate’s Degree in Social Science and adequate experience in Customer Service, Problem Solving, Food Prep, and Communication. Looking to expand my 10+ years of experience into a variety of different areas of the work fields.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
7
7
years of professional experience
Work History
Donut Fryer
Flowers Bakery
02.2024 - Current
- Operated fryers to produce high-quality donuts in compliance with safety standards.
- Monitored cooking temperatures and times to ensure consistency in product quality.
- Trained new staff on fryer operation and safety protocols to enhance team efficiency.
- Implemented process improvements that reduced waste during frying operations.
- Oversaw daily inventory of ingredients, ensuring sufficient supplies for production needs.
- Collaborated with quality assurance team to maintain product specifications and safety compliance.
- Pushed, pulled and transported large loads and objects.
- Assisted in setting up and breaking down kitchen stations.
- Maintained high personal grooming standards and uniform presentation.
- Trained new staff on food preparation and safety procedures.
- Monitored food temperature, discarding items not stored correctly.
- Operated food slicers, grinders and chopper in accordance with safety guidelines.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Lifted and carried heavy materials.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Maintained composure and work quality while under stress.
- Followed food safety practices and sanitation guidelines.
- Cleaned and maintained work areas, equipment and utensils.
- Prepared and produced quality products to meet or exceed customer and company expectations.
- Kept workstation and area around workstation neat and clean.
- Ensured proper use of equipment, performing regular maintenance checks and reporting any issues promptly.
Picker
Amazon
10.2023 - 03.2025
- Operated handheld scanners to locate and pick items efficiently from designated storage areas.
- Maintained accuracy in order fulfillment by cross-referencing packing lists with picked items.
- Collaborated with team members to optimize picking routes and improve workflow efficiency.
- Trained new staff on proper picking techniques and safety protocols within the warehouse environment.
- Implemented process improvements that reduced picking time and enhanced overall productivity.
- Enhanced order accuracy by diligently following pick sheets and double-checking items before packing.
- Scanned and verified UPC codes for all products to aid in identification.
- Verified proper labeling and identification on all orders before shipment.
- Developed strong relationships with coworkers through effective teamwork, contributing to a positive work environment that fostered high productivity levels.
- Sorted and organized items in designated areas for easy access.
- Demonstrated flexibility in adapting to various shifts and schedules while maintaining consistent performance standards throughout periods of increased workload demands or personnel shortages.
- Assisted in reducing product damage through careful handling of items during the picking process.
- Worked closely with shipping teams to guarantee timely dispatch of completed orders, thereby improving customer satisfaction rates.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Utilized equipment such as pallet jacks, forklifts, and reach trucks proficiently, speeding up the picking process without compromising safety standards.
- Kept accurate records of picked items to assist in inventory control and tracking.
- Supported other warehouse functions such as receiving, stocking, and shipping when needed, demonstrating versatility within the team.
- Followed safety protocols and procedures to minimize workplace accidents.
- Contributed to a safe working environment by adhering to safety protocols and reporting any hazards or issues promptly.
- Improved overall team efficiency with clear communication and collaboration between colleagues in the warehouse.
- Used RF scanners to track orders and verify accuracy.
- Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
- Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
- Pulled orders quickly to maintain demanding productivity goals.
- Worked fast to meet assigned daily picking quotas.
- Assisted in training initiatives focused on adherence to safety standards and operational best practices.
- Conducted regular quality checks on picked orders to minimize errors and maintain customer satisfaction.
- Monitored inventory levels and communicated discrepancies to ensure stock accuracy and availability.
Deli Clerk
Publix
04.2024 - 02.2025
- Prepared and sliced meats and cheeses to customer specifications.
- Maintained cleanliness and organization of deli display cases.
- Assisted customers with product selection and inquiries, ensuring satisfaction.
- Operated deli equipment, including slicers and scales, adhering to safety standards.
- Managed inventory levels by monitoring stock and placing orders as needed.
- Trained new team members on deli operations and customer service protocols.
- Implemented efficient workflow strategies to enhance service speed and quality.
- Coordinated promotional displays for seasonal products, driving increased sales engagement.
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
- Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Ensured optimal product quality with regular temperature checks on refrigeration units and promptly reporting any issues.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Offered product samples to customers, generating additional sales through taste-testing.
- Exceeded customer expectations by going above and beyond to accommodate unique requests or last-minute changes to orders.
- Boosted sales by actively promoting seasonal items, weekly specials, and bundled deals to customers at the deli counter.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Learned other teammates' work tasks to train as backup.
- Monitored inventory levels to order new supplies and maintain consistent stock.
- Reduced food waste by closely monitoring inventory levels and proactively adjusting orders based on sales trends.
Sales Floor Coordinator
T.J.Maxx
11.2020 - 09.2023
- Coordinated daily sales floor operations to enhance customer experience and ensure efficient product placement.
- Trained and mentored new staff in merchandising standards and store policies to promote consistency.
- Analyzed sales trends to optimize inventory management and drive sales performance initiatives.
- Developed promotional displays that increased customer engagement and supported marketing strategies.
- Monitored stock levels and collaborated with inventory team to reduce shrinkage and maintain product availability.
- Facilitated communication between departments to streamline operations and improve overall service quality.
- Implemented process improvements that enhanced workflow efficiency, contributing to a more organized sales environment.
- Led team meetings focused on goal-setting, performance reviews, and continuous improvement of sales tactics.
- Assisted in the development of targeted marketing campaigns aimed at specific customer segments for maximum impact.
- Contributed to company-wide strategies by providing valuable insights from daily interactions with customers on the sales floor.
- Continuously updated product knowledge to effectively educate customers and provide informed recommendations, leading to increased sales conversions.
- Streamlined store operations by implementing efficient processes for restocking merchandise and maintaining cleanliness standards.
- Reduced shrinkage rates through diligent inventory control measures and loss prevention techniques.
- Implemented new merchandising strategies for enhanced visual appeal and easier navigation of store layout.
- Managed employee performance evaluations to identify strengths, address weaknesses, and set goals for continued professional growth.
- Developed strong relationships with customers, resulting in repeat business and positive word-of-mouth referrals.
- Analyzed sales data to identify trends and optimize store performance, leading to increased revenue.
- Optimized store layout based on customer feedback, improving overall flow and ease of navigation.
- Collaborated with inventory management to ensure accurate stock levels and timely replenishment of merchandise.
- Conducted regular staff meetings to review progress, share updates, and discuss areas for improvement.
Overnight Team Lead
Walmart
10.2021 - 08.2023
- Supervised overnight operations, ensuring efficient workflow and adherence to safety protocols.
- Trained and mentored team members on operational best practices and company policies.
- Managed inventory control processes, optimizing stock levels and minimizing discrepancies.
- Implemented process improvements that enhanced productivity and reduced downtime during shifts.
- Streamlined operational workflows to enhance efficiency and reduce process bottlenecks.
- Led cross-functional teams in executing strategic initiatives aligned with organizational goals.
- Developed and implemented sales strategies to increase market share and drive revenue growth.
- Managed and trained sales team, enhancing product knowledge and customer engagement techniques.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
Deli Worker
Walmart Deli
03.2020 - 11.2020
- Provide excellent customer service, stocking and receiving deli items-such as meats and cheeses, maintaining the department's appearance and cleanliness, and following company policies and procedures as well as local and federal laws regarding food safety.
- Trained new team members on food safety and deli operations.
- Prepared and presented high-quality deli products for customer satisfaction.
- Assisted in inventory management, monitoring stock levels, and minimizing waste.
- Maintained cleanliness and organization of workstations to ensure compliance with health standards.
- Collaborated with team members to optimize workflow during peak hours.
- Mentored junior staff, fostering a collaborative and productive work environment.
- Implemented process improvements that enhanced efficiency and reduced service times.
Service Member
Panda Express
10.2018 - 11.2020
- Greet and serve customers with quality food and service. Assist in ensuring a clean, safe and well-organized restaurant. Follow food and restaurant safety standards and guidelines. Attention to detail in food/service quality and cleanliness while maintaining a “GO TO” attitude and doing whatever it takes to keep customers happy and get the job done.
- Led cross-functional teams to enhance operational efficiency and achieve project milestones.
- Conducted detailed analyses of intelligence data, contributing to informed decision-making processes.
- Increased morale by fostering a supportive work environment and recognizing individual achievements.
- Led cross-functional teams to enhance operational efficiency and streamline processes.
- Developed and implemented strategic plans to achieve organizational objectives and drive growth.
- Mentored junior staff, fostering professional development and improving team performance.
- Oversaw project management initiatives, ensuring timely delivery within budget constraints.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Education
Associates - Social Science
Andrew College
Cuthbert, GA05.2017
High School Diploma - General Studies
Pelham High School
05.2014
Skills
- Microsoft Certified
- Customer Service skills
- Communication Skills
- Team Building Skills
- Organizational Skills
- The ability to create a positive attitude and workplace
- Dough handling
- Frying techniques
- Sanitation practices
- Allergen awareness
- Ingredient measuring
- Order fulfillment
- Oil management
- Waste reduction
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Problem-solving
- Customer relations
- Multitasking and organization
- Fast learning
- Project-based learning advocate
- Fast reading comprehension
- Teamwork and collaboration
- Problem-solving skills
Accomplishments
- Supervised team of 27 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Deli Clerk
Publix
04.2024 - 02.2025
Donut Fryer
Flowers Bakery
02.2024 - Current
Picker
Amazon
10.2023 - 03.2025
Overnight Team Lead
Walmart
10.2021 - 08.2023
Sales Floor Coordinator
T.J.Maxx
11.2020 - 09.2023
Deli Worker
Walmart Deli
03.2020 - 11.2020
Service Member
Panda Express
10.2018 - 11.2020
High School Diploma - General Studies
Pelham High School
Associates - Social Science
Andrew College