Tony Mitchell
SMYRNA
Summary
Detail-oriented project coordinator with a strong background in complaint resolution and strategic planning. Proven ability to enhance operational efficiency and improve team collaboration across diverse projects.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Contact Center Representative
Internal Revenue Service, IRS
Atlanta, GA
08.2022 - Current
- Assisted taxpayers with inquiries regarding tax regulations and filing procedures
- Resolved complex issues by analyzing taxpayer information and providing accurate solutions
- Utilized IRS systems to document interactions and track case resolutions efficiently
- Educated callers about available tax credits and deductions, ensuring compliance with regulations
- Maintained up-to-date knowledge of tax law changes to provide accurate guidance to taxpayers
Project Coordinator
NNS STUDIO
Atlanta, GA
01.2022 - Current
- Coordinated project timelines, ensuring alignment with client expectations and resource availability.
- Facilitated communication between cross-functional teams to enhance collaboration and project outcomes.
- Developed and maintained project documentation, improving accessibility for stakeholders.
- Implemented process improvements that increased operational efficiency across various projects.
Sales Associate
Home Depot
Atlanta, GA
01.2019 - 01.2022
- Assisted customers in product selection and provided expert advice on home improvement projects.
- Maintained organized merchandise displays to enhance customer shopping experience and increase sales.
- Processed transactions efficiently while ensuring accuracy in cash handling and inventory management.
- Trained new associates on company policies, product knowledge, and customer service best practices.
Education
Bachelor of Science - Political Science
Kennesaw State University
Kennesaw, GA12-2028
Skills
- Complaint resolution
- Workload management
- CRM software
- Call handling
- Project management
- Decision-making
- Flexible and adaptable
- Team leadership
- Strategic planning
Accomplishments
- Collaborated with team of 20 in the development of E.R.C Round-up.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved "Excellency Award" by completing Tax Payer Cases with accuracy and efficiency.
Certification
- Certified Contact Service Rep, Internal Revenue Service - 4 Years
Timeline
Contact Center Representative
Internal Revenue Service, IRS
08.2022 - Current
Project Coordinator
NNS STUDIO
01.2022 - Current
Sales Associate
Home Depot
01.2019 - 01.2022
Bachelor of Science - Political Science
Kennesaw State University