Summary
Overview
Work History
Education
Skills
Timeline
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Tony Murphy

Danville,West Virginia

Summary

Skilled Taxi Cab Driver dedicated to providing exceptional customer service to all customers. Versed in keeping vehicle clean and serviced. Adept at providing top-notch care to passengers and belongings. Reliable Taxi Driver/Chauffeur familiar with road regulations, local roads and traffic patterns. Flexible schedule with willingness to work any hours. Maintain passenger satisfaction with exceptional service.

Overview

10
10
years of professional experience

Work History

Taxi Driver

WilliamsTransport
12.2016 - Current
  • Arrived on time to customer appointments.
  • Drove safely and obeyed traffic laws to avoid accidents and injuries.
  • Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
  • Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.
  • Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
  • Upheld high standards of cleanliness, sanitation, and service.
  • Maintained log of daily trips to keep accurate records of fares and destinations.
  • Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
  • Followed road rules to protect passengers and prevent accidents.
  • Managed preventive maintenance on vehicle to maintain optimal condition.
  • Offered above-and-beyond service to every rider to encourage repeat business.

Shift Manager

McDonald's
09.2013 - 08.2016
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Tracked receipts, employee hours, and inventory movements.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Supervised ongoing daily production phases.
  • Cultivated professional working relationships with peers and supervisors.
  • Monitored daily and weekly key performance indicators to maintain on-track status.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • Created and implemented strategies for improving operational efficiency and accuracy.
  • Built relationships with customers and managed accounts to drive revenue and profit.
  • Coordinated merchandising, promoted new products and increased brand awareness.

Education

General Studies

Deep Creek High School
Chesapeake, VA
05.1996

Skills

  • Driver Relations
  • Maintenance
  • Traffic Patterns Familiarity
  • Dispatcher Communication
  • Pick-Up Coordination
  • Proper Vehicle Operations
  • Cleaning and Sanitation
  • Security Understanding
  • Customer Satisfaction

Timeline

Taxi Driver

WilliamsTransport
12.2016 - Current

Shift Manager

McDonald's
09.2013 - 08.2016

General Studies

Deep Creek High School

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Tony Murphy