Tony Nauta
Los Angeles,CA
Summary
Service-oriented Senior Field Technician successful at maximizing customer satisfaction. Skilled in managing documentation, inventory and reporting. Demonstrated abilities in customer premises equipment repair and maintenance.
Overview
16
16
years of professional experience
Work History
Field Technician
Charter Spectrum
02.2018 - Current
- Performed installations and trouble call services for spectrum residential and business customers, while providing exceptional customer service and assisting with customer premises equipment.
- Minimized potential hazards through adherence to safety guidelines during all field assignments by properly utilizing PPE equipment and accessories.
- Kept detailed records of field measurements and data supplied by supervisors and upper management.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Communicated with supervisor to report progress, discuss issues and seek guidance.
Senior Customer Service Representative
American Leak Detection
11.2008 - 02.2018
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Performed dispatching and routing for in house field technicians, providing necessary updates and job requirements to complete contracts in a timely manner.
- Performed general office duties, including faxing, scanning documents, invoicing, inventory checks, etc.
Education
Bachelor Of Economics - Business Economics
California State University - Long Beach
Long Beach, CASkills
- Field Operations
- Workplace Safety
- Professional Communication
- Data Collection
- Equipment Installation
- Technical Support
- Network Connectivity
- Interpersonal and written communication
- Safety Management
- Quality Assurance Controls
- Materials Management
- Equipment Maintenance
- Diagnostic Testing
- Performance Optimization
- System Upgrades
- Hardware and software installation
- Programming
- System Configuration
- Following safety practices
- Customer Relations
- Worksite preparation
- Equipment Troubleshooting
- Diagnostics and troubleshooting
- Preventive Maintenance
- Inventory Management
Timeline
Field Technician
Charter Spectrum
02.2018 - Current
Senior Customer Service Representative
American Leak Detection
11.2008 - 02.2018
Bachelor Of Economics - Business Economics
California State University - Long Beach
Similar Profiles
DIVINE'YA WRIGHTDIVINE'YA WRIGHT
Sales Representative at Charter SpectrumSales Representative at Charter Spectrum
Patrick ConnerPatrick Conner
Residential Inbound Sales Supervisor at Charter SpectrumResidential Inbound Sales Supervisor at Charter Spectrum
Alberto Cortez IzquierdoAlberto Cortez Izquierdo
Outside Sales Representative at Charter SpectrumOutside Sales Representative at Charter Spectrum
ERIC BENITESERIC BENITES
Customer Service Video Repair Agent at Charter / SpectrumCustomer Service Video Repair Agent at Charter / Spectrum
Jennifer BedollaJennifer Bedolla
Substitute Program Leader at Think Together, SELASubstitute Program Leader at Think Together, SELA