Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tony Nettles

Belding,MI

Summary

Hardworking operations management specialist experienced in improving workflows, allocating resources and leading teams. Brings skills in communication and problem-solving. Looking to put knowledge and abilities to good use in challenging position with room for growth focused on continuous optimization.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Director of Tax Operations and Services

Brian Tort Financial LLC
Several, Michigan
03.2021 - Current
  • Complied with established internal controls and policies.
  • Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
  • Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
  • Recruited, interviewed, hired and trained 60 employees and implemented mentoring program to promote positive feedback and engagement.
  • Resolved escalated customer issues and boosted retention rates by 30%.
  • Very knowledgeable with 1040's, 1120's, 1065's, K1's, Trust, Estates, Non-Profit and International Returns over 20 years experience

Office Manager

Liberty Tax Service
Wyoming, Michigan
11.2019 - 03.2021
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Established workflow processes monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Knowledgeable with 1040's, 1120's, 1065's, K1's, Trust, Estates, Non- Profit and International Returns over 20 years' experience
  • Coached new hires on company processes while managing employees to achieve maximum production.

Office Manager

HR Block
Wyoming, Michigan
10.2007 - 09.2019
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Established workflow processes monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Interviewed clients and completed Personal and Business returns
  • Knowledgeable with 1040's, 1120's, 1065's, K1's, Trust, Estates, Non-Profit and International Returns over 20 years experience

Education

Bachelor of Science - Business Administration And Management

University of Maryland - College Park
College Park, MD
05.1995

Skills

  • Critical Thinking
  • Business Relationship Management
  • Staff Recruitment and Hiring
  • Compliance Assessments
  • Employee Training Oversight

Certification

  • EA - Enrolled Agent
  • CAA -Certified Acceptance Agent
  • All Insurance and Annuity License - 10 years

Timeline

Director of Tax Operations and Services

Brian Tort Financial LLC
03.2021 - Current

Office Manager

Liberty Tax Service
11.2019 - 03.2021

Office Manager

HR Block
10.2007 - 09.2019

Bachelor of Science - Business Administration And Management

University of Maryland - College Park

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Tony Nettles