TONY NGUYEN
Garden Grove,CA
Summary
Proactive Manager and General Manager of Operations with a strong background in military leadership, athletic training, and customer service enhancement. Skilled in team building, conflict resolution, and strategic planning to drive growth and efficiency. Brings a wealth of experience in task delegation, staff development, and operational improvement.
Overview
13
13
years of professional experience
Work History
Manager
BBQ CHICKEN
02.2024 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Established team priorities, maintained schedules and monitored performance.
Active Duty Soldier
US Army National Training Center
01.2017 - 01.2024
- Contributed to successful military exercises through effective coordination and task delegation among team members.
- Mentored junior soldiers in career progression strategies, enhancing their professional growth opportunities within the military structure.
- Developed strong leadership skills by supervising subordinates in daily tasks and long-term objectives.
- Secured and protected military property, assets, and personnel.
- Ensured soldiers'' welfare with consistent communication, addressing concerns, and providing guidance when needed.
- Improved overall team efficiency through regular maintenance and organization of equipment and resources.
- Conducted comprehensive intelligence analysis to support decision-making processes during critical situations.
- Trained in infantry tactics, weapons and medical procedures for well-rounded field support.
- Provided professional reconnaissance and security support during varied operations.
- Upheld code of conduct and maintained professionalism in stressful situations.
Athletic Trainer
LA FITNESS
06.2015 - 12.2016
- Provided emergency care, first aid and initial evaluations for any injury occurring on field, during practice, or while exercising.
- Created and implemented strength and conditioning programs for athletes.
- Instructed athletes on appropriate stretches and at-home treatments for minor injuries.
- Educated athletes on importance of proper nutrition, rest and hydration.
- Enhanced athlete performance by developing and implementing individualized training programs.
General Manager of Operations
GNC Live Well
02.2012 - 06.2015
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
- Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Education
High School Diploma -
Westminster Highschool
Westminster, CA06.2009
Skills
- Time Management
- Team Leadership
- Verbal and written communication
- Complex Problem-Solving
- Attention to Detail
- Positive Attitude
- Adaptability and Flexibility
- Problem-Solving
- Multitasking
- Excellent Communication
- Task Delegation
- Schedule Preparation
- Marketing
- Customer Service
- Active Listening
- Self Motivation
- Adaptability
- Reliability
- Team building
- Analytical Skills
- Performance Evaluations
- Policy Implementation
- Staff Training and Development
- Cross-Functional Teamwork
- Project Management
- Operations Management
- Strategic Planning
- Staff Management
- Teamwork and Collaboration
- Problem Resolution
- Effective Communication
- Managing Operations and Efficiency
- Good Judgment
- Interpersonal Relations
- Performance Tracking and Evaluation
- Administration and Reporting
- Problem-solving aptitude
Languages
English
Full Professional
Vietnamese
Professional Working
Timeline
Manager
BBQ CHICKEN
02.2024 - Current
Active Duty Soldier
US Army National Training Center
01.2017 - 01.2024
Athletic Trainer
LA FITNESS
06.2015 - 12.2016
General Manager of Operations
GNC Live Well
02.2012 - 06.2015
High School Diploma -
Westminster Highschool
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