Tony Nwaneri
Summary
Detail-oriented Technical Support and UX professional with a Bachelor of Science in Informatics. Experienced in troubleshooting, user research, and addressing technical challenges. Expertise in HTML/CSS, MySQL, and Figma, with a strong focus on user-centered solutions and cross-team collaboration. Aiming to leverage technical problem-solving and customer support skills in a dynamic SaaS or technology company.
Overview
4
4
years of professional experience
Work History
UX Designer Intern
SaveAway with INSPIRAVE
01.2023 - 05.2023
- Led a website redesign initiative that increased user engagement by 20% through user-centered design improvements.
- Created wireframes, prototypes, and user flows in Figma and Sketch to visualize design concepts and facilitate feedback.
- Conducted usability testing, synthesizing research findings into product recommendations that enhanced user experience.
- Collaborated with leadership to refine information architecture, optimizing user experience across digital platforms.
- Participated in design reviews and iterative product improvements using user feedback and analytics.
Community Engagement Coordinator
Solve NY
10.2023 - 11.2023
- Coordinated donor outreach campaigns with ASDF, enhancing fundraising initiatives for children with autism in New York City.
- Managed communication workflows and maintained accurate donor records to support timely follow-ups and engagement with donors.
- Coordinated campaign logistics and administrative operations in fast-paced nonprofit environment, ensuring smooth execution of initiatives.
- Built relationships with community organizations while providing responsive stakeholder support.
Sales Associate
CVS Pharmacy
07.2022 - 12.2022
- Provided tailored customer service in high-volume retail environment, assisting customers with product selection and resolving issues to enhance satisfaction.
- Resolved customer concerns professionally, contributing to positive shopping experiences.
- Processed purchases, returns, and exchanges accurately on POS systems, ensuring efficient transaction flow.
- Maintained inventory accuracy and organized store layout in collaboration with team members, supporting seamless shopping experiences.
Sales Associate
Lowe's Home Improvement
07.2019 - 11.2019
- Processed transactions and returns accurately, ensuring a positive customer experience.
- Recommended home improvement products and troubleshot customer issues to enhance satisfaction.
- Maintained organized merchandising displays and inventory accuracy.
- Coordinated daily store operations to maintain efficiency in a fast-paced retail environment.
Education
Bachelor of Science - Informatics
University at Albany
Albany, NYSkills
- UX & Design
- Figma
- Sketch
- Wireframing
- Prototyping
- User Research
- Usability Testing
- Customer Support & CRM
- Salesforce (Working Knowledge)
- Zendesk (Working Knowledge)
- Web & Technical
- HTML
- CSS
- MySQL (Foundational)
- Technical Support
- Customer Success
- Problem Solving
- Communication
- Team Collaboration
- Adaptability
- Time Management
- Documentation
- Critical Thinking
- Critical Thinking
PROFESSIONAL DEVELOPMENT
- 6th African Youth SDGs Summit
- International Delegate
- Accra, Ghana | 2026
- Selected to participate in an international summit focused on advancing the United Nations Sustainable Development Goals (SDGs).
- Participated in workshops and discussions on sustainability, innovation, entrepreneurship, and youth leadership.
- Networked with entrepreneurs, policymakers, nonprofit leaders, and youth representatives from across Africa.
VOLUNTEER EXPERIENCE
- Toys for Tots, Volunteer, 2017, Assisted with donation collection, logistics, and distribution for community toy drives.
- Polar Plunge, Volunteer, 2017, Participated in fundraising efforts supporting local charitable initiatives.
Timeline
Community Engagement Coordinator
Solve NY
10.2023 - 11.2023
UX Designer Intern
SaveAway with INSPIRAVE
01.2023 - 05.2023
Sales Associate
CVS Pharmacy
07.2022 - 12.2022
Sales Associate
Lowe's Home Improvement
07.2019 - 11.2019
Bachelor of Science - Informatics
University at Albany