Tony Oliver
Mustang,OK
Summary
Accomplished Branch Manager at Thomas Concrete Machinery, adept in operations management and customer service. Leveraged strong team-building skills to enhance employee development, significantly improving customer satisfaction ratings. Expert in heavy equipment repair, ensuring optimal branch performance. Demonstrated excellence in decision-making and training, driving strategic initiatives and fostering customer relationships.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Mobile Showroom Driver/Sales Associate
Aries Technology
08.2023 - Current
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Built relationships with customers to encourage repeat business.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Branch Manager
Thomas Concrete Machinery
07.2019 - 08.2023
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained professional customer interactions.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Service Manager
Transportation Resources Inc
01.2016 - 06.2019
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
Lead Instructor
DeVry Institute of Technology
01.2015 - 01.2016
- Developed positive relationships with students built on trust and respect, encouraging open communication and mutual support within the class community.
- Incorporated real-world examples into lessons, connecting abstract concepts to students'' everyday lives.
- Participated in professional development workshops to stay current on educational trends and best practices, applying new knowledge to enhance teaching methods.
- Reviewed class and student records to identify improvement opportunities.
Service Manager
Oklahoma Territory Construction Equipment
03.2011 - 01.2015
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Negotiated with vendors to secure best prices for parts and supplies.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
Education
No Degree - Political Science And Government
University of Central Oklahoma
Edmond, OKAssociates in Auto/Diesel Technology - Auto/Diesel Technology
Universal Technical Institute
Phoenix, AZ08-2020
Associate of Arts - Political Science And Government
Oklahoma City Community College
Oklahoma City, OK12-2005
High School Diploma -
Turner High School
Kansas City, KS05-1988
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Verbal/written communication
- Strong team-builder
- Employee development
- Operations management
- Decision-making
- Training and development
- Heavy equipment repair
- Diesel engine repair
- Vehicle inspections
- Brake systems
- Fuel injection systems
- Engine diagnostics
- Electrical systems
- Auto and engine repair
- Gearbox repairs
- Safety management
- Engine rebuilds
- Powertrain systems
- Drive train components
- Hydraulic systems
Certification
- Medium-Heavy Truck Certification Series (T1-T8) - National Institute for Automotive Service Excellence (ASE).
- Diesel Engines Certification (A9) - National Institute for Automotive Service Excellence (ASE).
Timeline
Mobile Showroom Driver/Sales Associate
Aries Technology
08.2023 - Current
Branch Manager
Thomas Concrete Machinery
07.2019 - 08.2023
Service Manager
Transportation Resources Inc
01.2016 - 06.2019
Lead Instructor
DeVry Institute of Technology
01.2015 - 01.2016
Service Manager
Oklahoma Territory Construction Equipment
03.2011 - 01.2015
- Medium-Heavy Truck Certification Series (T1-T8) - National Institute for Automotive Service Excellence (ASE).
- Diesel Engines Certification (A9) - National Institute for Automotive Service Excellence (ASE).
No Degree - Political Science And Government
University of Central Oklahoma
Associates in Auto/Diesel Technology - Auto/Diesel Technology
Universal Technical Institute
Associate of Arts - Political Science And Government
Oklahoma City Community College
High School Diploma -
Turner High School
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