Tony Owens
Gainesville,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
23
23
years of professional experience
Work History
Enterprise Building Operations Center
UF Health Shands Hospital
10.2006 - Current
- Followed instructions from supervisor regarding daily job tasks and duties.
- Positively engaged with customers and maintained professional appearance as company representative.
- Reported issues to property manager so effective resolutions could be put into place.
- Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
- Understands and customer needs. Customers include, but are not limited to, patients and their families, physicians, volunteers, guests, and visitors who may represent developmentally, socioeconomically, and culturally diverse groups. Recognizes the need to make every interaction warm, welcoming and attentive.
- Maintains composure and provides compassion and empathy even when faced with hostility from others and/or other stressful conditions; anticipates customers' needs and responds appropriately before the situation requires action; follows through to meet personal commitments to customers despite time pressures or significant obstacles; develops solutions that address customers' key priorities and adapts solutions, as needed, to changing customer demands; capitalizes on opportunities to improve customer service and satisfaction.
- Cover the other shifts for PTO. Reports to work on time, requests PTO at least one week prior to desired time off, and notifies supervisor when unable to report to work.
- Assign work orders to the appropriate crafts and venders. Call or page a Security Officer, Maintenance Mechanic, tradesman and/or Clinical Engineering to respond to the problem.
- Communicates description of problem, location and other supportive information to designated staff or service provider. Coordinates other personnel (Fire Department, Security, U.P.D.) in responding to alarms. Monitors situation and if necessary determines availability of other staff or needed resources. Provides follow-up with customer as needed.
- Acknowledge and respond to equipment alarms and remote start/stop automated equipment (i.e. HVAC, fire controls, pneumatic tube systems, security systems, etc.) in accordance with department policy. Perform work in accordance with local, state and national codes and standards. Service requests received by phone, radio and work order system are assessed according to nature of request, level of urgency and service required.
Police Officer
Alachua Police Department
07.2019 - 03.2021
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Conducted preliminary investigations at scenes of major crimes.
- Enforced traffic laws and ordinances through visual observation and radar speed detection.
- Gathered necessary information for court appearances and testified as witness under oath in court.
- Supervised crowds at busy events to prevent injuries and property destruction.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Recorded facts to prepare reports documenting incidents and activities.
Service Manager
Paradigm Properties Group
12.2003 - 10.2006
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
- Monitored service staff performance and provided feedback for improvement.
- Monitored inventory levels and placed orders to replenish stock.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Analyzed service reports to identify areas of improvement.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Established team priorities, maintained schedules and monitored performance.
Service Manager
Truck O Rama
03.2001 - 04.2003
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
Education
Law Enforcement
Florida Gateway College
Lake City, FL09.2018
Associate of Science - Criminal Justice
Rasmussen College
Ocala, FL09.2017
High School Diploma -
Gainesville High School
Gainesville, FL06.1999
Skills
- Facility Management
- HVAC Knowledge
- Building Systems
- Security Systems
- Problem Solving
- Equipment Operation
- Time Management
- Teamwork Abilities
- Customer Service
- Emergency Response
- Building Maintenance
- Safety Procedures
- Team Supervision
- Relationship Building
- Willing to Learn
- Safety Monitoring and Compliance
- Computer Literacy
Timeline
Police Officer
Alachua Police Department
07.2019 - 03.2021
Enterprise Building Operations Center
UF Health Shands Hospital
10.2006 - Current
Service Manager
Paradigm Properties Group
12.2003 - 10.2006
Service Manager
Truck O Rama
03.2001 - 04.2003
Law Enforcement
Florida Gateway College
Associate of Science - Criminal Justice
Rasmussen College
High School Diploma -
Gainesville High School
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