Tony Pace
Norwich
Summary
Enthusiastic professional communicates positively with physicians, office staff and patients. Polished, hard worker willing to go extra mile to complete tasks. Experience in Front Desk Optometry Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems.
Overview
7
7
years of professional experience
Work History
Personal Care Assistant
Quality Homemakers
Plainfield
02.2025 - Current
- Provided essential support to individuals with disabilities and chronic illnesses in daily living activities.
Assisted elderly clients with personal hygiene, toileting, and housekeeping tasks.
Facilitated meal preparation and ensured nutritional needs were met for clients.
Coordinated transportation services to enable access to appointments and social activities.
Direct Support Professional
The Arc Eastern Connecticut
Norwich
11.2021 - 02.2025
- Enhanced safety and independence of individuals with disabilities in daily activities.
Delivered personal care and housekeeping support to improve quality of life.
Organized transportation for community engagement and accessibility.
Cultivated strong relationships while addressing unique needs of each individual.
Optometry Receptionist
Quiet Corner Eye Care
Putnam
09.2021 - 11.2021
- Managed front desk operations, answering phone calls and scheduling appointments efficiently.
Handled basic administrative tasks to support office functionality.
Maintained welcoming and organized environment for clients and staff.
Players Club Representative
Mohegan Sun Casino
Uncasville
01.2018 - 09.2021
- Enrolled guests in loyalty program to enhance member engagement.
Provided exceptional customer service to ensure satisfaction.
Maintained strong relationships with loyalty program members.
Assisted with casino activities and promotional events to drive participation.
Ensured positive guest experiences through proactive support and problem resolution.
Education
High School Diploma -
Norwich Free Academy
Norwich06-2014
Skills
- Personal care
- Meal preparation
- Housekeeping support
- Client transportation
- Effective communication
- Problem solving
- Document management
- Schedule maintenance
- Cook healthy meals
- Appointment scheduling
- Front desk operations
- Customer service
- Data entry
- Office administration
- Communication skills
- Conflict resolution
- Organizational skills
- Attention to detail
- Interpersonal skills
- Adaptability
- Critical thinking
- Multitasking
- Goal setting
- Tech-Savvy
- Computer proficiency
- Multi-line telephone systems
- Multi-Line Phone Usage
- Business administration
- Answer telephone calls
- Customer complaint resolution
- Phone etiquette
- Clerical support
- Telephone skills
- Electronic health records
- Insurance verification
- Patient intake
References
References available upon request.
Timeline
Personal Care Assistant
Quality Homemakers
02.2025 - Current
Direct Support Professional
The Arc Eastern Connecticut
11.2021 - 02.2025
Optometry Receptionist
Quiet Corner Eye Care
09.2021 - 11.2021
Players Club Representative
Mohegan Sun Casino
01.2018 - 09.2021
High School Diploma -
Norwich Free Academy
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