TONY PARKS
Clayton,NC
Summary
Astute Cloud Support Technician with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols.
Overview
9
9
years of professional experience
Work History
Cloud Service Technician
RapidScale
10.2022 - Current
- Citrix, and VMware troubleshooting
- Diagnosed and troubleshot hardware, software and network issues.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Patched software and installed new versions to eliminate security problems and protect data.
- Server upgrades
- Microsoft Services
- Basic Networking & infrastructure troubleshooting
Data Operations Center & Help Desk Technician
Sports Media Technology
09.2021 - 10.2022
- Diagnosed and executed resolution for network and server issues
- Installed software releases to the field for remote clients on schedule
- Monitor data that moves to and from the Data Operations Center Via Cloud
- Created tickets via Salesforce
- Microsoft Application
- Basic Active Directory (Password resets)
Assistant Operations Manager
Amazon Fresh Fulfillment
09.2018 - 09.2022
- Identify, address and resolve safety hazards within Fulfillment Center
- Monitor system-generated routing solutions and make decisions on deliveries outside of normal routing matrix
- Train, audit, and support FC Associates to perform Amazon standard operating procedures
- Perform in-depth problem solving in all areas to ensure successful and continuous operations
- Managed team of 40 employees
Computer/Smartphone Technician
UBreakiFix
04.2015 - 09.2018
- Hardware and Software Installation
- Smart Phone/Tablet Repair
- Answered constant flow of customer calls with minimal wait times.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
- Recovered Customer Data
Education
Associate of Arts -
Heartland Community College
Normal, IL2008
High School Diploma -
Normal Community High School
Normal, IL2006
Skills
Server Performance Monitoring
N-able
MSP experience
Basic Microsoft AD (password resets, security groups)
Basic Networking (IP address, Mac address, Layer 1 VS Layer 2)
- Microsoft Office suite of applications
- Citrix
- VMware
- Computer Imaging
- Troubleshooting
- Excellent Communication
- Organizational Skills
- Critical Thinking
- Salesforce
- Mimecast
- Attention to Detail
Timeline
Cloud Service Technician
RapidScale
10.2022 - Current
Data Operations Center & Help Desk Technician
Sports Media Technology
09.2021 - 10.2022
Assistant Operations Manager
Amazon Fresh Fulfillment
09.2018 - 09.2022
Computer/Smartphone Technician
UBreakiFix
04.2015 - 09.2018
Associate of Arts -
Heartland Community College
High School Diploma -
Normal Community High School
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