Proven leader with a track record of strategic planning and business management excellence, honed as Owner and CEO at Excel Integrated Solutions and T&T Transportation. Skilled in negotiation and operations management, I excel in driving service quality and client satisfaction. Demonstrates exceptional communication skills and a commitment to safety and efficiency.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Owner, CEO
Excel Integrated Solutions
, GA
09.2024 - Current
Highway maintenance for roadway service and transportation services consulting.
Will operate heavy equipment, including snow plows, graders, sweepers, and asphalt spreaders.
Will maintain records of materials used and work performed on assigned projects.
Will clear debris from roadsides to ensure safe passage for motorists.
Will communicate with other workers regarding traffic flow patterns during construction activities.
Will load trucks with supplies needed for daily maintenance operations.
Will ensure safety protocols were followed at all times while working on the job site.
Will inspect roadways and bridges for signs of deterioration or damage.
Owner, CEO
T&T Transportation
, GA
01.2018 - Current
Subcontractor for ModivCare Transportation for the state of Georiga.
Provider of Ambulatory Wheelchair and stretcher transport (non-emergency).
Developed and implemented training programs for new employees in order to improve customer service skills.
Resolved customer complaints promptly in an efficient manner while maintaining high levels of customer satisfaction.
Performed data entry into internal databases for all incoming requests related to non-emergency transportation services.
Scheduled appointments for clients based on availability and geographic location requirements.
Facilitated communication between drivers, dispatchers, customers, and other stakeholders as needed.
Inspected vehicle before and after every trip to assess performance and maintenance requirements.
Checked vehicle after shift for damage.
Transported clients to specified destinations safely and on-time.
Owner, CEO
On Time Transportation
, Georgia
01.2009 - 12.2019
Subcontractor for Logistics Care Non-emergency Transportation for the State of Georgia.
Provider of Ambulatory wheelchair and stretcher transport.
Managed daily operations of the non-emergency transportation team, ensuring efficient and effective service delivery.
Supervised a staff of 10 drivers to ensure proper utilization of resources and adherence to established policies and procedures.
Coordinated with vendors to ensure timely delivery of goods and services while maintaining quality standards.
Maintained accurate records and documentation related to job performance, operational processes, and fleet management.
Monitored driver performance by tracking on-time pick-up and drop off rates, mileage logs, vehicle maintenance schedules, and customer feedback reports.
Conducted regular safety inspections of vehicles to ensure compliance with local regulations.
Assisted with routing changes based on demand or weather conditions in order to maximize efficiency of routes.
Created weekly reports detailing employee performance metrics as well as overall cost savings initiatives implemented within the department.
Analyzed monthly financial statements to identify areas where costs could be reduced or improved upon.
Ensured that all vehicles are properly maintained according to manufacturer's specifications including oil changes, tire rotations.
Inspected vehicle before and after every trip to assess performance and maintenance requirements.
Supervisor of Production Support
Cooper Tire and Rubber Company
Albany, GA
01.1994 - 06.2009
Developed and implemented strategies to increase customer satisfaction and loyalty.
First Responder for Plant Injuries
Created monthly reports for senior management summarizing operational performance metrics.
Coached, mentored and trained team members in order to improve their job performance.
Established processes to ensure efficient workflow throughout the organization.
Resolved conflicts between employees by providing guidance on company policies and procedures.
Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Provided leadership during times of organizational change or crisis situations.
Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Collaborated with other departments to ensure timely completion of projects within budget constraints.
Law Enforcement Sergeant
Dawson Georgia Police Department
Dawson , GA
03.1990 - 12.1993
Patrolled assigned areas to detect and prevent criminal activity.
Assisted with the enforcement of all applicable laws, ordinances, and regulations.
Responded to emergency calls for service and provided assistance as needed.
Prepared detailed reports on incidents and arrests made.
Advised citizens on safety precautions and preventive measures against crime.
Arrested suspects following established procedures while exercising caution and good judgment.
Utilized various technologies including computers, cameras, radar guns., to complete job duties.
Attended training sessions to maintain proficiency in law enforcement techniques.
Patrolled assigned areas both on foot and in motor vehicles, maintaining awareness and providing valuable community surveillance.
Documented observations and actions by radioing information and completing reports.
Active Duty Soldier
United States Army
09.1986 - 10.1989
Conducted physical training exercises to maintain and improve physical fitness.
Organized and coordinated equipment for field operations.
Performed maintenance on weapons, vehicles, and communications systems.
Provided security and surveillance in a variety of environments.
Managed inventory control of supplies and equipment.
Supervised personnel during daily operations.
Developed safety protocols for use in hazardous situations.
Maintained discipline among troops while deployed overseas.
Ensured compliance with all applicable regulations and laws.
Executed orders from commanding officers accurately.
Coordinated with other military branches during joint operations.
Conducted drills to prepare troops for emergency scenarios.
Displayed leadership in accomplishing assignments and learning new skills.
Followed orders and carried out mission directives with professionalism and compassion despite chaotic and emotionally stressful circumstances.