Tony Pogue
Cape Girardeau,Mo
Summary
Dynamic and results-driven professional with extensive experience at Drury Hotels, adept in creating impactful training programs and leading high-stakes projects. Excelled in leveraging MS Office and Movavi to enhance operational efficiency, achieving significant performance improvements. Renowned for exceptional leadership and analytical skills, consistently exceeding sales and project goals.
Overview
29
29
years of professional experience
Work History
Training Coordinator
Drury Hotels
Cape Girardeau, Mo
03.2021 - Current
- Develop training programs: Create training materials, such as presentations and guides, and design training courses
- Conduct training: Lead training sessions, workshops, and seminars
- Evaluate training: Assess training needs, and evaluate the effectiveness of training programs
- Provide guidance: Offer personalized advice and mentorship to individuals
- Monitor progress: Keep track of employee progress and performance, and adjust strategies as needed
- Ensure compliance: Ensure compliance with organizational policies and procedures
Coordinator
Drury Hotels
Cape Girardeau, Mo
03.2012 - Current
- Track daily customer service representative activities and production reports
- Watch incoming call flow from inbound orders
- Work with hotels regarding security concerns, accident claims & customer complaints
- Run daily reports on call flow, agent activities, website orders, error reports and price comparisons
- Update and maintain call center computer system with the latest IT updates and system maintenance
- Work in various departments when needed such as agent, switchboard and gold key helpdesk
- Organize and train team members on new projects, new job duties and new hire training
Project Coordinator
Drury Hotels
Cape Girardeau, Mo
03.2017 - 03.2020
- Work with project managers, Buyers, Drury ownership groups and interior designers to create a constantly-evolving scope of items needed for the hotel renovation or the construction of a new hotel
- Maintain and monitor project plans, project schedules, track shipments and maintain a constant and meaningful rapport with vendors as well as the construction site contacts
- Run reports on vendor pricing, order activities, shipping acknowledgements and warehouse stock
- Organize and attend bi-weekly construction meetings to focus on items needed and our progress of meeting our weekly goals
- Organize and attend weekly meetings with various vendors to discuss new items, price points, discount programs and liability issues
Leverage Sales Representative
At&T
Cape Girardeau, Mo
04.2010 - 08.2012
- Responsible for inbound calls regarding customer service issues, complaints and new product knowledge
- AT&T leverage reps serve as a full service representative trained on all customer service issues as well as promoting and selling all of AT&T products and services
- Assist customers with billing issues, installation problems and product upgrades
- Qualified to sell all Universal AT&T products, Pots lines, DSL, wireless phones, U-Verse voice, U-Verse internet and U-Verse television services
- Maintain and exceed monthly sales goals on total revenue, pots, voice over ip, dsl, U-verse and Directv
- Create weekly sales reports to various departments
Freight Broker
Freightquote.com
Lenexa, KS
01.2007 - 03.2009
- Served as a third party liaison
- A logistic broker is responsible for moving freight from its point of origin to its final destination
- Trained to create speedy and cost effective routes for our business customers by moving their freight using air, sea and land carriers
- Responsible for creating new business through outbound cold calling, inbound calls, internet leads and win-back accounts
- Create and book loads for customers through various shipping options
- (LTL, Full Truckload, Air Transportation, International Shipments, Intermodal Rail and Hazmat)
- Create and track all service tickets regarding damaged freight, bill disputes, late pickups or any other customer service issues
- Assist Ebay customers with shipping needs demonstrated through on-line tools and on-line tutorials
- Maintain and exceed monthly sales goals
Direct Marketing Pharmaceutical Consultant
Lincare
Kansas City, KS
01.2001 - 12.2007
- Lincare: My primary responsibility as a direct marketing consultant was to introduce our respiratory medication and services to potential customers and medical facilities
- As a consultant we worked with patients and their doctor's offices to find quality medical solutions by providing new respiratory medications to help improve their quality of life
- Confer with patient's physicians on available medication applicable for patient's medical condition
- Work with pharmacists to verify patient's prescriptions and dosage
- Responsible for counseling patients on new prescription dosage and frequency to maximize patient relief
- Meet monthly goals
Analyst/Team Lead/Supervisor
Sprint Corporation
Kansas City, Mo
04.1996 - 11.2001
- Generated business revenue by functioning as a customer liaison for Mid, Large and National Accounts
- Work with internal marketing groups, external vendors regarding lead distribution projects, database issues and literature fulfillment requests
- Imported and exported files in and out of the call center lead tracking database
- Perform as product expert for team, specializing in data products and various service management solutions
- Supervisor / Team Leader - Sprint: Managed the day to day planning, operations and problem-solving of a team of agents to meet with the required service level components, standards and sales targets
- Also required to train and develop the team to ensure delivery of a consistently superior customer experience by highly knowledgeable and customer focused agents
- Updated databases with new tables, campaigns, product codes and marketing tracking information
- Trained team on products and systems
- Held round table meetings to increase product and industry awareness
- Worked with management team to increase overall efficiency and productivity of department through projects such as implementing a new VRU and provided back up support to supervisor and analyst
- Assisted in recruiting, onboarding, yearly performance evaluations and scheduling
- Worked with Sprint's marketing team on new national television and magazine campaign ads
Education
Bachelor of Business Administration (BBA) -
Missouri State University
Springfield, Mo02.2025
Architectural Drafting -
Jefferson College
Hillsboro, Mo08.1987
College Prep -
Crystal City High School
Crystal City, Mo05.1987
Skills
- Seagate Crystal Reporting
- MS Office
- Word
- Excel
- Access
- Leadership training
- Course material creation
- Movavi
- Storyline / Articulate
Personal Information
Title: Training Coordinator
Accomplishments
- 1999 Sprint's Excellence Award
- 2000 Sprint's Excellence Award
- 2010 Top Gross Sales Award
Timeline
Training Coordinator
Drury Hotels
03.2021 - Current
Project Coordinator
Drury Hotels
03.2017 - 03.2020
Coordinator
Drury Hotels
03.2012 - Current
Leverage Sales Representative
At&T
04.2010 - 08.2012
Freight Broker
Freightquote.com
01.2007 - 03.2009
Direct Marketing Pharmaceutical Consultant
Lincare
01.2001 - 12.2007
Analyst/Team Lead/Supervisor
Sprint Corporation
04.1996 - 11.2001
Bachelor of Business Administration (BBA) -
Missouri State University
Architectural Drafting -
Jefferson College
College Prep -
Crystal City High School
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