TONY J. PONCE

• Met quality assurance and customer satisfaction goals.
• Complied with safety regulations and standards.
• Organized work to achieve production targets

• Supported various engineering tasks with intention of developing technical, social and ethical skills.
• Collaborated with senior engineers on projects and offered insight.
• Assisted with project research, field work and preliminary design calculations and analysis.
• Performed troubleshooting duties on malfunctioning equipment to resolve issues and prevent project stoppage.
• Processed charts and graphics included within design proposals for presentation to customers.
• Worked closely with 5 engineers and assisted with testing of optical products.

• Provided excellent customer service by greeting customers and meeting quality expectations.
• Kept food preparation area, equipment and utensils clean and sanitary.
• Worked front counter, ticket booth and other areas.
• Collaborated with team members to complete orders.
• Became familiar with products to answer questions and make suggestions.
• Accurately operated cash register to process customer payments.

• Rotating inventory with incoming supply. Kept workspace tidy and clean. Performed maintenance in store as needed.
• Aided customers with any concerns ranging from questions to helping take items to their cars if needed.
• Aided in recruitment and training of 5+ new employees.
• Supported loss prevention goals by monitoring shopper behavior
• Circulated assigned areas of sales floor to identify customer service opportunities and coordinate display maintenance

• Loaded packages onto trucks quickly and orderly, establishing strong walls to prevent damage to packages and self.
• Managed packages weighing up to 70 pounds on conveyor belts to transport items.
• Reviewed shipping orders for accurate fulfillment.
• Picked up incoming stock and delivered materials to designated locations.
• Recognized and reported defective material and equipment to shift supervisor
• Planned and paced work efficiently in order to meet daily, weekly, project or production goals

• Picked weeds, cleaned up scattered trash, re-mulched playgrounds, reported graffiti, repainted structures, and reestablish faded paths in parks around the city of Clifton, NJ.
• Patrolled all areas by foot and vehicle to assess park conditions and notified the Maintenance Department regarding trash and debris.
• Trained new park rangers and team members in all operations and policies while offering mentorship and assistance with duties.