Tony Pshay

Key Achievements at Publix:

• Improved team performance: Helped reduce checkout times by coaching cashiers on efficiency and customer service, which led to shorter lines and better customer feedback.
• Employee development: Trained over 10 new front-end associates, several of whom were promoted to senior roles because of the skills and confidence I helped them build.
• Customer satisfaction: Frequently recognized by managers and customers for going above and beyond, especially during busy seasons like holidays and store events.
• Leadership during staffing gaps: Stepped up to cover additional responsibilities when the store was short-staffed—managed scheduling, opened/closed the store, and kept operations running smoothly.
• Problem solving: Resolved difficult customer issues quickly and calmly, turning negative situations into positive outcomes and retaining customer loyalty.