Tony Pumo
Surprise,AZ
Summary
Dynamic professional with leadership experience as General Manager at 13th Floor Haunted House, excelling in team guidance and customer service. Proven ability in conflict management and facilities maintenance, ensuring operational excellence and a positive guest experience. Skilled in surveillance and dedicated to safety, fostering a secure environment for all patrons.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Lifeguard
City of Surprise
Surprise, USA
06.2024 - Current
- Performed water rescues and administered first aid, maintaining a calm and professional demeanor.
- Monitored pool area, ensuring safety of swimmers while enforcing pool rules to maintain a secure environment
- Conducted regular inspections of pool equipment and reported any maintenance or repair needs
- Addressed inquiries and resolved conflicts, delivering exceptional customer service to enhance patron experience
General Manager
13th Floor Haunted House
Surprise, USA
09.2023 - 11.2024
- Led team of XX employees, guiding and training to enhance productivity and performance
- Oversaw daily operations, managing staff and ensuring quality customer service
Education
High school diploma -
Willow Canyon High School
Surprise, AZ05-2025
Skills
- Surveillance
- Experience with Children
- Troubleshooting
- Conflict Management
- Property Management
- Sports Coaching
- Guest Services
- Leadership
- Cleaning Experience
- Maintenance
- Facilities Maintenance
Certification
Private pilot certificate
Timeline
Lifeguard
City of Surprise
06.2024 - Current
General Manager
13th Floor Haunted House
09.2023 - 11.2024
High school diploma -
Willow Canyon High School