Tony Rader
Randolph
Summary
Dynamic leader with a proven track record at Walmart, enhancing operational efficiency and employee productivity by overhauling inventory and sales strategies. Expert in team development and customer relationship management, achieving significant improvements in customer satisfaction and profit margins. Skilled in conflict resolution and performance evaluation, adept at fostering a culture of continuous improvement and collaboration.
Overview
28
28
years of professional experience
Work History
Zone Manager
Walmart
08.2003 - Current
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
- Oversaw distribution and logistics, reducing inefficiencies and streamlining processes for Type company.
- Supported regional managers, adjusting sales goals and processes for each region based on zone metrics and company objectives.
- Increased profit margin Number% through inventory control, cost control and increased route productivity.
- Coordinated cross-functional teams during peak periods to ensure adequate staffing levels were maintained across all departments within the zone.
- Boosted sales through strategic merchandising initiatives, such as promotional events or product bundling offers.
- Increased employee productivity through regular performance evaluations, coaching, and staff development opportunities.
Department Manager
Walmart
08.2003 - Current
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Service Manager
Walmart
08.2003 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Monitored service staff performance and provided feedback for improvement.
Assistant Manager
Hess Express
01.2001 - 01.2003
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Shipping and Receiving Clerk
Tennalum
01.2000 - 01.2001
Electricians Assistant
Temp Service
01.2000 - 01.2001
Laborer
Superior Jamestown Adinlock
01.1998 - 01.2000
Labor
Cummins
01.1997 - 10.1997
Education
High School Diploma - Standard
Jamestown High
Jamestown, NY06.1995
Skills
- Sales team leadership
- Positive attitude
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Team collaboration
- Team leadership
- Active listening
- Decision-making
- Customer relations
- Team building
- Professional and courteous
- Customer relationship management
- Conflict resolution
- Hiring and training
- Employee training
- Recruitment and hiring
- Training and development
- Goal setting
- Team development
- Good judgment
- Staff management
- Task delegation
- Quality control
- Complex Problem-solving
- Documentation and reporting
- Employee coaching and mentoring
- Schedule management
- Sales strategy
- Staff training
- Preventive Maintenance
- Time management abilities
- Adaptability
- Employee development
- Performance evaluation
- Shift scheduling
- Pricing strategy
- Performance tracking and evaluation
Timeline
Zone Manager
Walmart
08.2003 - Current
Department Manager
Walmart
08.2003 - Current
Service Manager
Walmart
08.2003 - Current
Assistant Manager
Hess Express
01.2001 - 01.2003
Shipping and Receiving Clerk
Tennalum
01.2000 - 01.2001
Electricians Assistant
Temp Service
01.2000 - 01.2001
Laborer
Superior Jamestown Adinlock
01.1998 - 01.2000
Labor
Cummins
01.1997 - 10.1997
High School Diploma - Standard
Jamestown High
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