Summary
Overview
Work History
Education
Skills
Timeline
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Tony Ramirez

Herriman,UT

Summary

Sharp and energetic travel professional successful at troubleshooting and handling customer support quickly. Well-traveled with active listening and interpersonal skills. Corporate Travel Professional with laser-like focus on providing customer satisfaction. Exceptional scheduler with expertise in time management. Career success in post travel solutions for private, global and corporate customers. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

16
16
years of professional experience

Work History

Customer Relations Travel Professional

American Airlines
02.2015 - 03.2024
  • Maintained up-to-date knowledge of company policies, processes, and programs to provide expert advice to customers and travel agencies.
  • Participated in professional development opportunities to stay current on industry best practices.
  • Enhanced customer satisfaction by providing personalized post travel solutions.
  • Implemented quality strategies to increase service levels are consummate with industry standards for responsiveness, cost and customer satisfaction.
  • Conducted thorough research and responses for Department of Transportation complaints and inquires.
  • Collaborated with team members to share insights and improve overall service quality.
  • Resolved customer issues quickly and professionally, maintaining a high level of customer satisfaction.
  • Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.

Operations Ma

Corsicana Mattress
03.2013 - 06.2014
  • Ensured smooth day-to-day operations by addressing any workflow disruptions promptly and effectively.
  • Developed strong relationships with vendors, improving collaboration and negotiation outcomes.
  • Coordinated logistics activities, ensuring timely delivery of products and services to clients.
  • Managed cross-functional teams to achieve project goals on time and within budget.
  • Provided ongoing training to team members, enhancing skillsets and overall productivity.
  • Managed budgets and financial reporting, providing accurate insights into company performance.
  • Optimized supply chain processes for increased efficiency and cost savings.
  • Reduced operational costs through effective resource allocation and management.
  • Implemented inventory management systems, reducing stock discrepancies and wastage.
  • Analyzed data and metrics to identify areas of improvement in operational performance.
  • Streamlined operations by implementing efficient processes and systems.
  • Implemented quality control measures to ensure compliance with industry regulations and standards.
  • Evaluated employee performance regularly, providing constructive feedback for professional development opportunities.

Warehouse Operations Supervisor

Simmons Bedding
02.2008 - 03.2013
  • Managed the day-to-day operations of the warehouse facility, overseeing receiving, storage, picking, packing, and shipping processes.
  • Conducted regular performance evaluations for warehouse staff, providing constructive feedback and implementing professional development plans.
  • Assessed staffing needs based on workload demands and made appropriate hiring decisions to maintain optimal productivity levels.
  • Collaborated with other departments to improve interdepartmental communication and reduce operational bottlenecks.
  • Managed a team of warehouse staff, ensuring proper safety protocols and procedures were followed at all times.
  • Reduced order processing time by optimizing workflows and training staff on best practices.

Education

High School Diploma -

Maryvale High School
Phoenix, AZ
1993

Skills

  • Travel documentation
  • Group travel management
  • Airline partnerships
  • Travel research
  • Client Relationship Building
  • Client Relations
  • Mentoring and training
  • Regulations and compliance
  • Interpersonal communications
  • Administrative tasks
  • Company guidelines and procedures

Timeline

Customer Relations Travel Professional

American Airlines
02.2015 - 03.2024

Operations Ma

Corsicana Mattress
03.2013 - 06.2014

Warehouse Operations Supervisor

Simmons Bedding
02.2008 - 03.2013

High School Diploma -

Maryvale High School

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Tony Ramirez