Tony Rasavong
Cedarfalls,IA
Summary
Dynamic and results-driven professional with extensive experience at John Deere, excelling in machine operation and quality assurance. Proven ability to enhance production efficiency and maintain workplace cleanliness. Strong problem-solving skills complemented by effective communication, ensuring high standards in product assembly and customer satisfaction. Committed to achieving operational excellence.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
18
18
years of professional experience
Work History
Production Worker
John Deere
04.2019 - Current
- Operated machinery to assemble products accurately and efficiently.
- Followed safety protocols to maintain a secure work environment.
- Assisted in quality control processes to ensure product standards.
- Collaborated with team members to meet production deadlines.
- Proficient in using JDAT software to ensure correct assembly procedures.
Customer Service Representative
Power Manufacturing
12.2018 - 04.2019
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with cross-functional teams to enhance customer satisfaction and streamline operations.
- Analyzed customer feedback to identify trends and recommend improvements to services offered.
- Implemented quality assurance measures, maintaining high standards in customer interactions and service delivery.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Gathered clients information for product layout and specifications with company software.
Production Worker
Professional Office Services Inc.
06.2015 - 12.2018
- Operated machinery to assemble products accurately and efficiently.
- Set up and operated binding machines to produce books and other printed materials.
- Maintained and operated a variety of bindery equipment including shrink wrapper, stitcher, slitter and folder material.
- Picked and verified materials to be delivered to correct stations for
- Examined product samples for defects including imperfect bindings, ink spots, torn or loose pages and uncut threads.
Warehouse Worker
Ryder Logistics
12.2013 - 06.2015
- Operated forklifts and pallet jacks, order pickers to transport materials efficiently within warehouse environment.
- Managed inventory levels through regular stock checks and system updates, ensuring accuracy in records.
- Trained new employees on safety protocols and operational procedures to promote a culture of safety.
- Coordinated shipping and receiving processes, verifying shipments for quality and completeness upon arrival.
- Proficient in using SAP functions.
- Loaded / unloaded trucks handled bill of lading tasks.
Warehouse/Delivery Driver
Slumberland Furniture
12.2007 - 04.2013
- Operated delivery vehicles to transport furniture safely and efficiently to customer locations.
- Loaded and unloaded furniture, ensuring proper handling to prevent damage during transit.
- Coordinated delivery schedules with warehouse team to optimize route efficiency and minimize delays.
- Provided exceptional customer service by communicating delivery timelines and addressing concerns directly.
- Performed assembly operations for in store and in home for customers.
Collections Agent
The CBE Group
04.2010 - 12.2011
- Resolved outstanding debts through effective negotiation and communication with clients.
- Maintained accurate records of account statuses and payment arrangements using CRM software.
- Collaborated with team members to streamline collections processes, improving overall efficiency.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Education
High School Diploma -
West High
Waterloo, IASkills
- Workplace cleanliness
- Product packing
- Product packaging
- Heavy lifting
- Product assembly
- Hand tools
- Materials handling
- Machine operation
- Quality assurance
- Complex Problem-solving
- Machine setups
- Defect monitoring
Languages
English
Native or Bilingual
Interests
- Seeing live music
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Food Tourism
- Road Trips
- Attending various sporting events
Timeline
Production Worker
John Deere
04.2019 - Current
Customer Service Representative
Power Manufacturing
12.2018 - 04.2019
Production Worker
Professional Office Services Inc.
06.2015 - 12.2018
Warehouse Worker
Ryder Logistics
12.2013 - 06.2015
Collections Agent
The CBE Group
04.2010 - 12.2011
Warehouse/Delivery Driver
Slumberland Furniture
12.2007 - 04.2013
High School Diploma -
West High
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