Tony Robinson
Union City
Summary
Experienced and results-driven Account Manager with a proven track record in maintaining and developing customer relationships, promoting products, and driving sales growth. Proficient in providing technical support, collaborating with internal teams, and delivering exceptional customer service.
Experienced with driving revenue growth and managing client relationships. Utilizes strategic sales techniques to align with client objectives and deliver impactful results. Track record of leveraging negotiation and communication skills to consistently achieve and surpass targets.
Overview
24
24
years of professional experience
Work History
Senior Sales Consultant
South Atlanta CDJR
08.2024 - Current
- Coordinated sales presentations tailored specifically for individual clients'' needs and preferences.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Utilized CRM software to track leads, monitor progress, and maintain accurate records of all client interactions.
- Boosted sales revenue by developing and implementing effective sales strategies.
- Exceeded customer requirements with accurate and deliverable solutions.
General Manager
Perry Solutions LLC
02.2023 - 02.2024
- Established and maintained strong customer relations to ensure prompt, world-class service delivery
- These duties include managing HR, fleet, personnel payroll, and dispatch and or road issues
- Lead and developed 200+ employees
Account Manager
Fedex Corporation
07.2021 - 02.2023
- Promoted products to customers based on their needs and provided technical information and support
- Obtained competitive intelligence to drive sales growth and identify new PMA development applications
Business Education instructor
Griffin High School
07.2019 - 07.2021
- Utilized previous business experience to instruct scholars on proper and effective uses of technology in business, leading to MS Certifications in Word, PowerPoint and excel
- Instructed Scholars using excellent written and verbal communication skills, incorporating 19+ years of experience in managing purchasing, supply chain and logistics, manufacturing, production and distribution
Contracts Manager
Royal Group
08.2015 - 07.2019
- Company Overview: Abu Dhabi, UAE
- Created, communicated, and maintained quality control policies and standards of work procedures for those services provided to The Royal Group from outside vendors
- Proactively identified and lead process improvement initiatives using Lean tools, to effectively improve service levels in the group and reduce overall spend on vendor services by 20% (YoY)
- Developed and delivered KPI’s reviewing work forecasts, determining productivity requirements to ensure that cost savings did not come at the expense of delightful service
- Partnered with other managers in the group to share best practices across the network to ensure that contract terms worked out in the best interest of The Royal Group
- Abu Dhabi, UAE
Global Supply Chain Business Consultant
NCR
09.2009 - 01.2015
- Analyzed, forecasted, and ordered high dollar volume, highly sensitive, and technical products for NCR suppliers to build new assemblies or repair defective assemblies
- Drove down overall inventory number by $6.1M
- Performed Kaizen Events to optimize the transport and utilization of service and manufacturing component parts for ATM’s, Server Parts, and POS Parts, leading to an annualized reduction of $2.3M in premium freight spend
- Identified, analyzed, and resolved issues relating to spare, and new manufacturing parts procurement, excess and obsolete material, and engineering changes, reducing excess and obsolete inventory by $2.5M in 2013
Service Department Manager
Cintas Corporation
04.2004 - 05.2008
- Established and maintained strong customer relations to ensure prompt, world-class service delivery
- Promoted products to customers based on their needs and provided technical information and support
- Obtained competitive intelligence to drive sales growth in a highly competitive uniform rental business
- Provided leadership to team of 200+ employee-partners, resulting in 90% of direct reports being termed 'Peak Performers' meaning the top 15% of peer group company-wide
- Reduced Lost Business percentage from 6.2% to 1.2% in Fiscal 2007 by creating Stop, Drop, and Run
Education
Master of Business Administation - Business Administration, Technology Management
04.2017
GPA: 3.45
Business Management - Business Management, Human Factors Engineering (Psychology Discipline)
05.2001
Earned Full Athletic Scholarship in Football- Crowned ACC Champions in 1998
Skills
- MS Office Proficiency
- Customer Service Skills
- Sales and Account Management
- Mathematical Skills
- Sales consultation
- Outbound sales calling
- Interpersonal and written communication
- Negotiation expertise
Timeline
Senior Sales Consultant - South Atlanta CDJR
08.2024 - Current
General Manager - Perry Solutions LLC
02.2023 - 02.2024
Account Manager - Fedex Corporation
07.2021 - 02.2023
Business Education instructor - Griffin High School
07.2019 - 07.2021
Contracts Manager - Royal Group
08.2015 - 07.2019
Global Supply Chain Business Consultant - NCR
09.2009 - 01.2015
Service Department Manager - Cintas Corporation
04.2004 - 05.2008
Georgia Institute of Technology - Business Management, Business Management, Human Factors Engineering (Psychology Discipline)
University of Phoenix - Master of Business Administation, Business Administration, Technology Management
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