Anthony Romano
Orlando,Florida
Summary
Talented Bartender/Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
16
16
years of professional experience
Work History
Server/Bartender/Banquet Server-Bartender/Trainer
Levy Restaurants- Fulton's Crab House/Paddlefish
07.2015 - 09.2022
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Bussed and reset tables to keep dining room and work areas clean.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server
Cowfish Sushi Burger Bar
07.2014 - 07.2015
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Server
BJ's Brewhouse
07.2013 - 07.2015
- Processed orders and sent to kitchen employees for preparation.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Served food and beverages promptly with focused attention to customer needs.
Server Trainer
Planet Hollywood
07.2007 - 07.2013
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Developed and executed performance management programs to increase employee engagement and productivity.
- Created and oversaw training programs for operations.
- Provided continuous evaluation and feedback to server employees.
- Wrote training manuals for employees and positions according to strict company guidelines and protocols.
Education
Associate of Science -
Miami Dade College
Miami, FLSkills
- Wine Pairings
- Dish Preparation
- Wine Service
- Food Preparation and Safety
- Suggestive Selling
- High-Volume Dining
- Hospitality Service Expertise
- Wine and Liquor Service
- Patron Rapport
- Cocktail Knowledge
- Servsafe Certified
Timeline
Server/Bartender/Banquet Server-Bartender/Trainer
Levy Restaurants- Fulton's Crab House/Paddlefish
07.2015 - 09.2022
Server
Cowfish Sushi Burger Bar
07.2014 - 07.2015
Server
BJ's Brewhouse
07.2013 - 07.2015
Server Trainer
Planet Hollywood
07.2007 - 07.2013
Associate of Science -
Miami Dade College
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