Erika Rivera
Bradenton,FL
Summary
Highly organized, knowledgeable about healthcare processes and administrative requirements. Qualified to deal with insurance documentation, update charts and manage business correspondence. Pursued opportunity to learn, enhance support of patients. Bilingual Medical Receptionist with over 4 years experience in private medical office. Friendly Medical Receptionist offering excellent skills in patient relations and office management. Astute professional highly skilled at handling patient issues and questions. Talented individual offering fluency in 2 languages. Energetic individual, offering wealth of experience in interacting with office staff and patients, supply restocking and scheduling appointments. Hardworking, educated and willing to go extra mile to complete any task. Patient-oriented Medical Receptionist with strong attention to detail, professional telephone etiquette and organization skills. Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality.
Overview
21
21
years of professional experience
Work History
Ophthalmic Technician
The Eye Associates
Bradenton, FL
11.2020 - Current
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Conducted corneal pachymetry as screening for Keratoconus, LRI surgery and glaucoma.
- Instructed patient in care of use of various types of contact lenses, demonstrating insertion, removal and cleaning.
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
- Performed lensometry and sit-lamp examinations.
- Measured and recorded visual acuity and color vision testing.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Used Lensometer to measure and record lens power of existing prescriptive spectacles.
- Conducted Goldman and Humphrey Visual Field Testing as part of overall vision evaluation.
- Worked well with patients, staff and manufacturer representatives to carry out successful office- and patient-related work each day.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
- Assessed patients for eye issues and checked visual acuity, color plates and papillary function.
- Reviewed inventory levels to check medications and other materials, placed orders and restocked supplies to meet forecasted needs.
- Provided patients with detailed instructions for pre- and post-op care under physician supervision to promote healing and optimal recovery strategies.
- Identified issues during preliminary exam and addressed concerns with physician.
- Directed patients to exam rooms for initial evaluations and intake, including history, medication and symptom documentation, to aide physicians with carrying out efficient appointments.
Medical Receptionist
North River Family Health Center
Palmetto, FL
10.2017 - Current
- Maintained current and accurate medical records for patients.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed master calendar and scheduled appointments providers based on optimal patient loads and clinician availability.
- Completed and filed financial documentation for accounting purposes.
- Managed calendar and scheduled appointments to patient upon availability.
- Checked patient data including insurance, demographic and health history to keep information current.
- Adeptly managed multi-line phone system and pleasantly greeted all patients.
- Kept waiting room neat and organized at all times by stacking magazines, removing trash and overseeing
- Obtained payments from patients and scanned identification and insurance cards.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Scheduled appointments for doctor visits and procedures using desktop calendar software.
- Disseminated sensitive patient information in languages and coordinated with translators to provide service to individuals from diverse backgrounds.
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Scheduled, rescheduled and handled cancelled appointments for patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Carefully transcribed phone messages and relayed to appropriate personnel.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
Pharmacy Tech, Cashier
Wal Mart
Bradenton, FL
06.2008 - 10.2017
- Stocked, labeled and inventoried medication to keep accurate records.
- Resolved non-routine issues like third party billing, computer system and customer service issues.
- Coordinated verification and filling of more than 700 daily prescriptions in high-volume pharmacy environment.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Set up and modified patient profiles to include current information such as medications and insurance details.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Collected co-payments or full payments from customers.
- Prepared bills for insurance companies.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Counted and labeled prescriptions with correct item and quantity.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Reviewed and verified customer information and insurance provider information.
- Communicated instructions to patients or caregivers.
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
Sales Associate
Wal Mart
Gainsville, GA
09.2006 - 06.2008
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Tracked stock using company inventory management software.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained customer satisfaction while handling product returns quickly and professionally.
- Maintained records related to sales, returns and inventory availability.
- Educated customers on promotions to enhance sales.
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
Stocker
JC Penney Co Inc.
Bradenton, FL
07.2002 - 10.2004
- Changed sales floor signs to show current pricing and support product promotions.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.
- Prepared merchandise for transfer to shelves by removing packing materials and applying identifying codes, such as price or inventory control numbers.
- Regularly assessed sales floor stock levels to replenish with backstock merchandise before depletion.
- Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.
- Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
- Processed incoming shipments upon package receipt by scanning boxes and envelopes.
- Answered customer questions and provided detailed product information.
- Organized warehouse and stockroom areas using forklift and pallet jacks.
- Placed special customer orders for custom or special order merchandise.
Education
High School Diploma -
Addison High School, Bradenton, FL
Bradenton,FL5 2002
Skills
- Medical office administration
- Patient Scheduling
- Typing
- Payment collection
- Reminder calls
- Electronic Medical Records
- Insurance Verification
- Outpatient care
- Appointment Scheduling
- Stocking and replenishing
- Merchandising understanding
- Multi-tasking strength
- Sales training
- Adapt to diverse groups
- Exceptional customer service
- Point of sale knowledge
- Sales expertise
- Excellent people skills
- Social perceptiveness
- Upselling
- Cash Handling
- Client Service
- Loss prevention
- Problem-solving skills
- Cash register operations
- Product and service sales
- Shipment processing
- Cash register operation
- Cleaning procedures
- Heavy lifting
- Money handling
- Equipment operation
- Shelving of products
- Customer relationships
- Problem resolution
Timeline
Ophthalmic Technician
The Eye Associates
11.2020 - Current
Medical Receptionist
North River Family Health Center
10.2017 - Current
Pharmacy Tech, Cashier
Wal Mart
06.2008 - 10.2017
Sales Associate
Wal Mart
09.2006 - 06.2008
Stocker
JC Penney Co Inc.
07.2002 - 10.2004
High School Diploma -
Addison High School, Bradenton, FL
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