TONY SAWA
PHOENIX,AZ
Summary
Experienced Realtor at HomeSmart, skilled in data analysis and customer service. Enhanced client satisfaction through strategic market insights and personalized service. Demonstrated expertise in risk assessment at Discover Financial Services, ensuring loan integrity. Showed strong leadership as Service Level Protocol Supervisor at Adecco, achieving key objectives through effective team management and training.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Realtor
HomeSmart
02.2018 - Current
- Coordinated various aspects of real estate transactions, such as inspections, appraisals, and financing arrangements, to minimize client delays and challenges.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Handled around 30 incoming/outgoing calls and emails per day from customers.
Personal Loan Specialist
Discover Finacial Services
01.2017 - 02.2018
- Assisted clients with financial planning, offering guidance on debt management and budgeting strategies.
- Participated in ongoing professional development opportunities, staying current on best practices in the lending industry.
- Utilized internal tools to review loan applications for potential fraud or suspicious activity.
- Gathered risk-related data from external resources during the loan approval process.
- I adeptly managed a high volume of over 50 customer calls per day while assisting them in securing loans.
Service Level Protocol Supervisor
Adecco
07.2009 - 01.2016
- Managed a team of 7-10 Data Collection Representatives to collect and analyze data for identifying key trends related to objectives.
- Provided ongoing coaching and on-the-job training.
- Executed presentations in monthly meetings
- Ensured team was achieving their objectives
- Conducted interviews for potential new hires
Education
High School Diploma -
Monsignor Percy Johnson
Toronto, ONSkills
- Data Analysis
- Risk Assessment
- Customer Service
- KYC Verification
- Organizational Skill
Certification
Comptia A+
Google IT Support Specialist
Timeline
Realtor
HomeSmart
02.2018 - Current
Personal Loan Specialist
Discover Finacial Services
01.2017 - 02.2018
Service Level Protocol Supervisor
Adecco
07.2009 - 01.2016
High School Diploma -
Monsignor Percy Johnson
Similar Profiles
Tracy MillerTracy Miller
Real Estate Agent at HomeSmartReal Estate Agent at HomeSmart
April HaukApril Hauk
Realtor at HomeSmartRealtor at HomeSmart
Matthew BurkeMatthew Burke
Real Estate Agent at HomesmartReal Estate Agent at Homesmart