TONY SCHICKER
Bellevue,NE
Summary
Strong initiative; accustomed to heavy workload without supervision. Highly goal−oriented. Very energetic and positive personality. Strong written and verbal skills. Ability to multi task and work under deadlines. Proficient in Microsoft Word, Excel with minor experience in Power Point
Overview
15
15
years of professional experience
Work History
Front Desk/Night Auditor
TownePlace Suites by Marriott
06.2025 - Current
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Kept accounts in balance and ran daily reports to verify totals.
- Trained and mentored staff on procedures, service standards and productivity strategies.
- Checked requests and room service for accuracy and guests needing assistance.
- Ran daily, weekly and monthly reports to close day and meet objectives.
- Balanced hotel accounts and resolved discrepancies.
Front Desk/Night Auditor
Homewood Suites/Hampton Inn By Hilton
04.2024 - 07.2025
- Improved guest satisfaction by efficiently handling check-ins and check-outs during overnight shifts.
- Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
- Contributed to a secure hotel environment by monitoring security cameras and reporting suspicious activities.
- Assisted in maintaining a clean and welcoming front desk area, enhancing the guest experience.
- Facilitated prompt issue resolution for guests with concerns or complaints, prioritizing their comfort and satisfaction.
- Supported daytime staff by preparing necessary reports and documents for seamless shift transitions.
- Collaborated with housekeeping and maintenance teams to address guest room issues promptly, ensuring optimal guest experiences.
- Handled high volume of phone calls professionally, providing excellent customer service to potential and current guests.
Night Auditor
Rodeway Inn
10.2022 - 10.2023
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies
- Kept accounts in balance and ran daily reports to verify totals
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew
- Looked over pending check-ins and payment processes to complete closing procedures
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions
- Handled tasks and responsibilities for front office employees during periods of understaffing
Freight Lead/Deliveries/CSR
The Home Depot
12.2021 - 10.2022
- Trained, oversaw and mentored new team members to strengthen performance and job expertise
- Engaged clients in person and over phone to answer questions and address complaints
- Resolved concerns with products or services to help with retention and drive sales
- Investigated and resolved customer inquiries and complaints quickly
- Loaded and unloaded trucks
- Verified and noted count and condition of cargo received
- Oversaw special handling requirements and necessary documentation related to hazardous and sensitive materials
Cut Counter/Cashier
Joann Fabric
07.2020 - 05.2021
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Helped customers complete purchases, locate items and join reward programs to promote loyalty,satisfaction and sales numbers
- Cut and measured fabric to customers desired length and size
CC Chat-Email Specialist
Oriental Trading Company
02.2020 - 11.2020
- Taking orders over the phone
- Handling CSA agents issues they cannot resolve
- Addressing customer concerns and issues via phone, e-mail, and live chat
Housekeeping Aide
Maria Burrell
02.2010 - 09.2020
- Clean and organize multiple locations.
- Light to heavy lifting
- Take on new clients as requested
- Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting
Night Manager/Lead Bartender
McMahons Pub
04.2014 - 11.2019
- Greet and serve customers
- Stock supplies on the floor as well as coolers/freezers
- Ability to meet multiple guests’ requirements
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Consulted with owner to organize special events and promotions such as trivia nights, party buses, basement rentals etc. to bring in new customers
- Worked with vendors and manufacturers to bring in effective marketing displays for sales floor and sales windows
- Keno writer
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
Maintenance Person
Horsemen's Park Horse Track
03.2018 - 12.2018
- Stock and maintain designated areas
- Work live events assisting with the kitchen and outdoor areas
- Assist and direct customers to proper areas
- Opening and shutting down building
Front Desk Manager
Grinn And Barrett
08.2014 - 06.2015
- Greet customers as they enter the shop and answer all questions
- Answer the phone in a timely manner and schedule appointments
- Ability to meet multiple guests’ requirements
- Station sanitation for employees
- Stock supplies for all artists in the shop
Education
Bachelor of Science - Business Administration
Bellevue University
12-2027
Skills
- Customer assistance
- Point of sale knowledge
- Cash drawer management
- Spreadsheet management
- Database Management
- Bookkeeping
- MS Office
- Supervision
Timeline
Front Desk/Night Auditor
TownePlace Suites by Marriott
06.2025 - Current
Front Desk/Night Auditor
Homewood Suites/Hampton Inn By Hilton
04.2024 - 07.2025
Night Auditor
Rodeway Inn
10.2022 - 10.2023
Freight Lead/Deliveries/CSR
The Home Depot
12.2021 - 10.2022
Cut Counter/Cashier
Joann Fabric
07.2020 - 05.2021
CC Chat-Email Specialist
Oriental Trading Company
02.2020 - 11.2020
Maintenance Person
Horsemen's Park Horse Track
03.2018 - 12.2018
Front Desk Manager
Grinn And Barrett
08.2014 - 06.2015
Night Manager/Lead Bartender
McMahons Pub
04.2014 - 11.2019
Housekeeping Aide
Maria Burrell
02.2010 - 09.2020
Bachelor of Science - Business Administration
Bellevue University
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