Tony Sciame
Las Vegas
Summary
Accomplished Operations Manager specializing in security and venue operations. Strengths include risk assessment, compliance adherence, and effective staffing strategies, resulting in enhanced guest experiences and operational efficiencies.
Overview
18
18
years of professional experience
Work History
Operations Manager
Brooklyn Bowl
04.2025 - Current
- Provide direction to the operations staff under the guideline set forth in the the established protocol of BB's policies and procedures
- Managed labor costs by implementing effective staffing and scheduling strategies.
- Managing cost control on F&B, including liquor, using tools like Crunch Time.
- Ensure quality of food, timeliness of food delivery & cost control during service
- Be responsible for ensuring guests are satisfied through both team leadership and face-to- face guest interaction
- Oversee and guide employee/guest interactions to ensure that service is provided in a manner consistent with the philosophy of BB
- Communicated effectively with operations staff, management, and kitchen before, during, and after shifts to optimize guest service.
- Be a visible presence in the room to both staff and guests, ready to step in and address issues at any moment
- Resolved disputes regarding service, payment, or other matters
- Assist in the planning and execution of daily musical events, special events, and VIP guest services
- Coordinated and oversaw private and special events according to specifications from the sales team and director of operations.
- Seamlessly integrate the various aspects of entertainment and service throughout each shift using guidelines set forth in the one sheet as well as other strategic and proactive measures
- Participate in the development of managers' notes detailing the day's financial and qualitative aspects of the venue's operations on each shift
- Maintain safety and security of the room and the guests and employees within
- Ensure that lighting, temperature, music, cleanliness and other environmental aspects of room are appropriate for our guests
- Observe staff and participate in management talent reviews and employee reviews
- Attend all training seminars outlined by the learning and development team.
- Conduct and oversee training of new staff and continuing education
- Assisted with the management and operations of individual departments, including service, bar, bowling, security, facilities, production, and training
- Assist with the marketing team on executing specials, events etc.
- Contribute in meetings that ensure the preparation of the week and daily operations needs.
Physical Plant Manager
The GEO Group, Inc.
Casper
11.2023 - 03.2025
- Managed equipment and machinery for preventive, corrective, and emergency maintenance, ensuring facility operational reliability
- Surveyed jobs and ensured proper materials and tools were available.
- Directed and inspected inmate maintenance staff work, providing technical assistance to enhance task completion
- Performed electrical work, repairing and replacing fixtures and control switches to maintain compliance and safety standards
- Performed carpentry to repair or replace doors, windows, walls, flooring, and roofing, maintaining facility integrity
- Executed minor construction work, building storage bins, stockroom shelves, counters, and workbenches to optimize space
- Executed minor construction work, building storage bins and stockroom shelves to maximize space utilization
- Directed and inspected the work of inmate maintenance staff, providing technical assistance to improve task completion rates
- Assisted in maintaining the security of assigned inmates, supporting overall facility safety
Security Manager
Brooklyn Bowl
11.2017 - 09.2023
- Maintain a continuous state of vigilance to control and secure the facility, equipment, customers, visitors, and staff.
- Operate within legal constraints and contract agency stipulations in order to maintain the security of the facility and safety of all onsite personnel and guests.
- Supervised daily security operations for venue and security team, ensuring safety and compliance with regulations.
- Manage multiple teams of Security Officers, Shift Supervisors and Leads including hiring/selection, scheduling, payroll, training, coaching, development and support.
- Schedule staff for adequate coverage ranging from sold out corporate buyouts, sold out concerts (3000 people) to smaller shows.
- Served as security liaison for corporate clients including Nike, Amazon, and Google, ensuring effective communication and coordination.
- Build, improve and maintain effective relationships with guests, employees, hotel executives, hotel legal teams, compliance Directors, local law enforcement and gaming officials.
- Coordinate necessary support services to effectively manage client site visits to meet or exceed financial and operational goals and provide quality customer service.
- Ensure all required reporting and contract compliance requirements are met.
- Handle any escalated security issues or emergency situations appropriately.
- Implement security standards, policies, and procedures.
- Identify, investigate, or resolve security breaches.
- Respond to medical emergencies, bomb threats, fire alarms, or intrusion alarms, following emergency response procedures.
- Monitor and ensure a sound, safe and ethical environment.
- Plan, direct, or coordinate security activities to safeguard company assets, employees, guests, or others on company property.
- Developed and implemented policies to protect personnel and guests from harassment, threats, or violence, enhancing overall safety culture.
- Conducted internal investigations regarding theft, damage, or complaints against staff.
- Conducted training sessions for current and new staff to ensure compliance with security protocols and procedures.
- Develop, conduct, support, or assist in governmental reviews, internal corporate evaluations, or assessments of the overall effectiveness of facility and personnel security processes.
- Train security professionals or other organization members in security rules and procedures.
- Assess risks to mitigate potential consequences of incidents and develop a plan to respond to incidents.
- Communicate security status updates and actual or potential problems, using established protocols.
- Lead by example and be available at all times with staff issues and questions with the ability to see the big picture.
- To be able to make decisions in the best interest of the venue needs and customer service.
- Function as the eyes and the ears on the ground and must have the flexibility to adapt to different situations and to think on their feet.
- Demonstrated strong analytical skills by evaluating security processes and identifying areas for improvement.
- A well-respected leader and mentor to staff and integrate ideas and communicate issues with other operators in the community.
- As well as maintaining in great standing and partner with LVMPD, Gaming Commission, Caesars, LINQ Promenade Security and Executives and CCFD.
- A natural leader whose strengths and style can complement the existing team and adapt as needed to any situation.
- To be a respected manager of the highest integrity and a leader who can positively affect the culture, external image, and inspire performance.
- Excellent verbal and written communication skills specializing in verbal judo.
- Able to quickly learn the layout of the facility, function rooms, and knowledge of the city and surrounding areas.
- Strong time management experience with the ability to perform multiple tasks simultaneously.
- Outstanding interpersonal and communications skills.
- Ability to work in a team-oriented management environment while working independently as needed.
- Manage multiple and simultaneous priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis.
Operations Manager
Allied Security
10.2020 - 03.2021
- Supported Directors of Security in evaluating low-performing employees, leading to decisions for replacement, upgrade, or transfer.
- Hires and makes initial/conditional job offers (for new employees) and job transfers (for existing employees) using company forms and procedures, schedules and maintains weekly Open Post List.
- Assisted Directors of Security in ensuring Client and account satisfaction is met at all times; opportunity to meet with clients and prospects.
- Oversaw creation and modification of security accounts and account schedules to ensure operational efficiency.
- Maintained real time updated schedules for invoicing and payroll purposes.
- Approved payroll hours for staff to ensure accurate compensation.
- Updated company executives on client issues to facilitate timely resolutions.
- Facilitated ongoing professional communication with employees to enhance workplace morale and engagement.
- Responded to calls from guards and supervisors to address inquiries and concerns.
- Supervise the field supervisors as needed and provide continuous training.
- Visit clients on a daily basis to ensure their needs are being met and address any issues.
- Assign tasks to the field supervisors on a daily basis to assist in helping the guards be able to perform to provide the best possible customer service and assistance needed while on site.
Armed Security Officer
Allied Security
05.2017 - 11.2017
- Patrolled area to identify and mitigate safety or security risks
- Carried a weapon to ensure safety during potentially volatile situations
- Prevent unauthorized access to the area and the items within
- Responded to reported incidents
- Maintained a detailed log of daily activities and incidents for record-keeping
- Coordinate with local law enforcement as necessary as well as with Compliance Enforcement Division Officers on site
- De-escalated conflicts using verbal techniques to manage tense situations
- Assisted customers and state employees with inquiries and support services
Armed Security Officer
Mgm Security Officer-Coyote Ugly
05.2017 - 11.2017
- Conducted thorough checks of all guests to prevent entry of weapons or harmful items.
- React promptly to all disturbances throughout the venue.
- Safeguard against theft and property damage.
- Enforce and follow set procedures in emergency situations.
- Enforce policy regarding photos/videos/recording devices.
- Observed and reported all activity occurring in assigned area.
- Check guest identification upon entry to the venue. 21 and only venue.
- Assist employees, guests, and law enforcement agencies as needed.
- Maintain a professional appearance, uniform and manner at all times.
- Stand, walk and/or sit and continuously perform essential job functions for duration of shift.
- Visual abilities needed for detailed paperwork, security observation, and inspection.
- Able to work in an environment with loud music and crowds for extended periods of time.
- Must be able to stand for entire shift.
- Provided guests with directions and assistance.
Sales Representative
Worldmark by Wyndham
07.2016 - 02.2017
- Presented and explained vacation packages to potential clients.
- Engaged customers to identify vacation preferences and tailor recommendations.
- Assisted customers in selecting vacation packages that aligned with needs and budget requirements.
- Collaborated with team members to improve overall customer experience.
Security Manager
Hakkasan Group
06.2008 - 07.2016
- Supervise all security and risk management issues for all listed venues including over-intoxication, property damage, drug use, fights, injuries and lewd activity.
- Execute fire evacuation security protocol and procedures keeping compliant with hotel regulations, fire department, building inspectors, OSHA, gaming control and the Las Vegas Metro Police Department.
- Assisted Directors of Security and Vice President of Security in developing companywide evacuation procedures and evacuation maps for all venues.
- Created protocols for handling report documentation and video surveillance.
- Was the Liaison for Hakkasan group with MGM/LAX Nightclub during the OTC (Order to Show Cause).
- Documented and addressed all security complaints and incidents, ensuring compliance and reducing liability for the venue and host property.
- Maintained and developed a close working relationship with hotel security staff and executive officers and CCFD on all concerns regarding occupancy, venue events and in turn how to handle these issues/events in the best interest of both operators.
- Attend proactive meetings with Hakkasan Group and Host Property Executive teams to determine how best to maintain and keep a proactive partnership while preserving both interests.
- Established and maintained a weekly labor forecast for the entire company wide security team.
- Developed and facilitated weekly training seminars for new security staff, emphasizing Security Handbook protocols, customer service, and verbal de-escalation techniques.
- Designed daily pre-shift meetings with staff members to review daily activities, upcoming events and any potential issues regarding internal SOPs as well as any current threats.
- Review all incident and accident reports for accuracy and detail at the venue level and at corporate offices to ensure constant training and improvement in report writing.
- Conducted onsite and corporate investigations concerning guests and staff.
- Led employee relations initiatives through effective communication, coaching, and training, enhancing teamwork across multiple simultaneous events.
- Provided leadership for problem resolution to facilitate fast improvements and improved working relationships within the security staff and operations staff.
- Managed compliance with state and federal regulations.
- Ensured compliance with the Nevada Board of Private investigators standards.
- Worked closely with front door VIP Management, Operations management and Door Manager to ensure proper protocols were met via internal SOPs as well as Gaming requirements for allowing guests into the venue.
Security Lead
Pure Management Group
01.2008 - 01.2010
- Supported Security Manager during preshift to ensure smooth coverage of daily venue events.
- Maintained a close working relationship with LAX and Hotel Security Management.
- Provided incident and accident reports by the end of shift.
- Handled incidents and events inside the venue professionally to ensure safety for guests and staff.
- Provided incident and accident reports as needed by end of shift.
Education
Academy -
LVMPD Academy
01-2007
HVAC Technical School - HVAC Certification
Sheppard Air Force Base
Wichita Falls, TX01-1991
Business Administration
Rock Valley College
Rockford01-1990
Skills
- Hand Cuffing
- ASP Baton
- Taser
- Verbal Judo
- Report Writing
- Basic Building Entry
- Active Shooter Scenario
- Narcotics Awareness
- Alcoholics Awareness
- Non-Gaming Sheriff
- Food Handler
- OSHA Certified
- Employee training
- Event coordination
- Guest satisfaction
- Team leadership
- Customer service
- Safety compliance
- Cost control
- Risk management
- Operational efficiency
- Conflict resolution
- Effective communication
- Time management
- Situational awareness
- Staff development
- P&L management
- Incidents management
- Warehouse operations
- Workforce training
- Inventory control
- Microsoft office expertise
- MS office
- Delegation
- Procurement management
- Invoice processing
- Supply chain logistics
- Sales background
- Distribution center management
- Operations management
- Crisis management
- Customer relations specialist
- Cost reduction strategies
- Employee relations and conflict resolution
- Performance monitoring
- Management
- Staff training
References
- Chad Holt, Director of Security Live Nation, 702-985-5404
- Kim Schioldan, Owner Operator Allstate Insurance, Previous VP of Security and Compliance Hakkasan Group, 310-880-3502
- Darron Garrett, Executive Director of Security Hakkasan Group, 702-375-2233
Timeline
Operations Manager
Brooklyn Bowl
04.2025 - Current
Physical Plant Manager
The GEO Group, Inc.
11.2023 - 03.2025
Operations Manager
Allied Security
10.2020 - 03.2021
Security Manager
Brooklyn Bowl
11.2017 - 09.2023
Armed Security Officer
Allied Security
05.2017 - 11.2017
Armed Security Officer
Mgm Security Officer-Coyote Ugly
05.2017 - 11.2017
Sales Representative
Worldmark by Wyndham
07.2016 - 02.2017
Security Manager
Hakkasan Group
06.2008 - 07.2016
Security Lead
Pure Management Group
01.2008 - 01.2010
Academy -
LVMPD Academy
HVAC Technical School - HVAC Certification
Sheppard Air Force Base
Business Administration
Rock Valley College