Tony Serrao
Hatfield,Pennsylvania
Summary
Dynamic Auto Body Shop Owner with extensive experience at World Class Auto Body, excelling in employee supervision and customer relations. Proven track record in optimizing operations and enhancing shop reputation through exceptional service. Skilled in collision estimating and effective leadership, fostering a collaborative environment that drives team success and customer satisfaction.
Experienced with managing comprehensive repair operations and team leadership in body shop environment. Utilizes strategic thinking and operational efficiency to drive service delivery. Track record of enhancing customer satisfaction through meticulous attention to repair quality and process improvements.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Auto Body Shop Owner/operator
World Class Auto Body
06.2023 - Current
- Conducted regular performance evaluations for employees, providing constructive feedback to support growth and development.
- Recruited skilled technicians by offering competitive compensation packages and creating a supportive work environment that encouraged professional growth.
- Optimized scheduling processes to maximize efficiency in completing repairs while maintaining high levels of quality workmanship.
- Streamlined communication between staff members, resulting in improved workflow efficiency and enhanced team collaboration.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
Auto Body Technician
Caliber Collision
01.2010 - 05.2023
- Utilized collision repair hammers, welders and grinders to address bodywork needs.
- Installed and removed body panels, doors and fenders of vehicles to access areas of repair.
- Inspected vehicles to identify and document repair needs.
- Maintained a safe working environment by adhering to safety protocols and ensuring proper use of equipment.
- Reassembled and replaced parts to complete body repairs.
- Inspected new parts and areas of repair to verify correctness and quality.
- Consistently met deadlines on repair jobs without compromising quality standards or cutting corners.
- Followed standard operating procedures to achieve consistent quality of work.
Education
High School Diploma -
North Penn High School
Lansdale, PA06.2005
Skills
- Auto body repair
- Vehicle inspection
- Business management
- Collision estimating
- Verbal and written communication
- Customer relations
- Problem-solving
- Time management
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Team leadership
- Decision-making
Certification
I-Car Platinum certified
I-Car Welding certified
I-Car Structural certified
Timeline
Auto Body Shop Owner/operator
World Class Auto Body
06.2023 - Current
Auto Body Technician
Caliber Collision
01.2010 - 05.2023
High School Diploma -
North Penn High School
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