Tony Slusher Jr.
Lima
Summary
Dynamic leader with a proven track record at Beer Barrel Pizza & Grill, excelling in team management and inventory control. Demonstrated success in enhancing customer satisfaction and streamlining operations. Skilled in staff scheduling and complaint resolution, consistently fostering a positive and efficient work environment. Achieved significant improvements in service quality and operational efficiency.
I started out as an employee and worked my way up to a Supervisor and then eventually a member of the Management Team.
Overview
9
9
years of professional experience
Work History
Restaurant Manager
Beer Barrel Pizza & Grill
01.2022 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Kitchen Staff Member
Beer Barrel Pizza & Grill
01.2016 - 01.2022
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Enhanced customer satisfaction with timely meal preparation and consistent quality.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Improved kitchen efficiency by streamlining food preparation processes and implementing best practices.
- Collaborated with team members to ensure seamless coordination during peak service hours.
- Upheld high standards of cleanliness throughout the kitchen, maintaining sanitary conditions per local health department guidelines.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Washed, peeled and cut fruits and vegetables by hand and machine and assembled and mixed salad ingredients, gelatin molds and fruit crisps.
- Learned other teammates' work tasks to train as backup.
- Trained new hires on kitchen procedures, equipment usage, and safety protocols, fostering a supportive learning environment.
- Provided excellent customer service by promptly addressing any concerns or questions regarding menu items or dietary restrictions.
Education
Diploma -
Shawnee High School
Lima, OH05.2018
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Point of sale (POS) system operation
- Shift management
- Organization and prioritization
- Complaint resolution
- Food service background
- Staff scheduling
Timeline
Restaurant Manager
Beer Barrel Pizza & Grill
01.2022 - Current
Kitchen Staff Member
Beer Barrel Pizza & Grill
01.2016 - 01.2022
Diploma -
Shawnee High School
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