TONY SMITH
Dalzell,SC
Summary
Accomplished sales manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Leonard Buildings & Truck Accessories
04.2023 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
Logistics Manager
CR Jackson Inc
05.2021 - 04.2023
- Communicate with crews and Project Managers to ensure that the job needs are available and deliverable.
- Coordinate/monitor subcontracted haulers to fill job needs in a timely yet cost efficient manner.
- Analyze/evaluate test software to monitor digital tracking of subcontracted haulers from load to delivery.
- Audit load tickets to ensure that materials are transported to maximize efficiency while complying to DOT regulations.
- Improved on-time delivery rates by optimizing transportation routes and scheduling.
- Established a scoring system to recognize 3rd party hauler performance to drive down cost through hauler efficiency.
- Daily reporting to provide job start times, job progress, material being delivered, subcontractors being utilized
- Managed company drivers to ensure equipment needs are met in a safe and timely manner.
- Identify the need, and secure special licensing/permitting required for oversized loads being hauled by company drivers.
- Monitor GPS tracking software to ensure equipment haulers take approved, compliant routes while hauling oversized loads.
Retail Management
Extreme Sports Yamaha Polaris
06.2013 - 02.2021
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed and interpreted store trends with Lightspeed NXT, and Excel to facilitate planning.
- Supervised guests at front counter, answering questions regarding products.
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue with Lightspeed NXT.
- Managed inventory control, cash control and store opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Service Technician
Extreme Sports Yamaha Polaris
05.2011 - 06.2013
- Gained knowledge of standard equipment, including manufacturer repair guidelines.
- Streamlined repair processes to minimize day-to-day downtime and increase overall productivity.
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Performed maintenance duties and safely handled chemicals and solutions.
- Demonstrated increased knowledge of company products and equipment.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Trained customer employees and managers on machine use and maintenance.
- Installed new OEM and aftermarket equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Installed new vehicle systems and components in response to service orders, recall actions and manufacturer instructions.
Fire Lieutenant
WSLLC Iraq
07.2008 - 11.2010
- Led team in fighting fires and exercised considerable judgment in deciding best way to extinguish based on type of fuel and environment.
- Created educational programs regarding life safety and fire prevention.
- Conducted periodic firefighter written performance evaluations and completed written recommendations on probationary firefighters.
- Compiled and maintained variety of departmental documentation, including log books, run reports and training records.
- Maintained and refurbished equipment to improve operational capability.
- Prepared reports of fires, equipment and personnel.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Made daily inspections of facilities and equipment.
- Optimized fire services management with introduction of new systems, policies, procedures, and tools.
- Directed implementation of comprehensive training operations, including drills, inspections, tests, and performance evaluations.
- Oversaw proper implementation of best practices, policies, and procedures in alignment with regulations and operational needs.
- Developed and maintained courteous and effective working relationships.
Fire Captain
Lee County Fire Department
03.2004 - 07.2008
- Directed work of 100+ volunteer firefighters engaged in training and extinguishing fires.
- Preserved order and discipline among subordinates and gave assignments and instructions.
- Inspected apparatus, equipment, grounds and stations for proper order and condition on daily basis.
- Made daily inspections of facilities and equipment.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Maintained and refurbished equipment to improve operational capability.
- Conducted periodic firefighter written performance evaluations and completed written recommendations on probationary firefighters.
- Supervised firehouse operations, maintaining inventory and liaising with vendors to secure necessary supplies.
- Optimized fire services management with introduction of new systems, policies, procedures, and tools.
- Directed implementation of comprehensive training operations, including drills, inspections, tests, and performance evaluations.
- Coordinated, scheduled, and maintained team resources to achieve top levels of operational readiness.
- Oversaw proper implementation of best practices, policies, and procedures in alignment with regulations and operational needs.
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Carried out day-day-day duties accurately and efficiently.
- Completed minor preventative maintenance and mechanical repairs on equipment.
Education
High School Diploma -
Bishopville High School
Skills
- Team leadership and coaching
- Relationship building and management
- Maximizing profitability
- Order management
- Excellent customer service skills
- Staff Management
- Staff training and development
- Financial operations management
Accomplishments
- Used Microsoft Excel to track financial lenders approval rates, profitability, and trends to increase future sales.
- Increased sales of back end products to a regional best of 80% by coaching sales staff and managers on product benefits and sales strategies.
- Supervised team of over 100 volunteer fire department members.
- Oversee and maintain a fire prevention program of military installations in Iraq that was recognized by the US ARMY Operational Readiness Inspectors in being 100% compliant to US Army regulations.
Certification
- Certified Firefighter I, II, III IFSAC
- Certified Fire Instructor I, II, III IFSAC
- Certified Fire Inspector I, II IFSAC
- Certified Telecommunications I,II IFSAC
- Certified Hazmat Operations IFSAC
- Certified Hazmat Technician SCFA
- Certified in Auto Extrication SCFA
- Certified Fire Officer IFSAC
- Certified Fire Apparatus Driver Operator IFSAC
- Certified Fire Apparatus Mobil Water Supply IFSAC
Timeline
Assistant Store Manager
Leonard Buildings & Truck Accessories
04.2023 - Current
Logistics Manager
CR Jackson Inc
05.2021 - 04.2023
Retail Management
Extreme Sports Yamaha Polaris
06.2013 - 02.2021
Service Technician
Extreme Sports Yamaha Polaris
05.2011 - 06.2013
Fire Lieutenant
WSLLC Iraq
07.2008 - 11.2010
Fire Captain
Lee County Fire Department
03.2004 - 07.2008
High School Diploma -
Bishopville High School
- Certified Firefighter I, II, III IFSAC
- Certified Fire Instructor I, II, III IFSAC
- Certified Fire Inspector I, II IFSAC
- Certified Telecommunications I,II IFSAC
- Certified Hazmat Operations IFSAC
- Certified Hazmat Technician SCFA
- Certified in Auto Extrication SCFA
- Certified Fire Officer IFSAC
- Certified Fire Apparatus Driver Operator IFSAC
- Certified Fire Apparatus Mobil Water Supply IFSAC
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