Tony Smith
Douglasville,GA
Summary
Proven leader and efficient problem-solver, adept in staff training and customer complaint resolution. At Waffle House, I spearheaded initiatives that significantly enhanced customer service and operational efficiency. Skilled in inventory control and staff motivation, my approach ensures peak performance and compliance with food safety standards. Demonstrates exceptional team leadership and critical thinking abilities.
Overview
5
5
years of professional experience
Work History
Restaurant Shift Manager /Master Grill Operator
Waffle House
05.2018 - 07.2021
- Excelled in every store position and regularly backed up front-line staff.
- Monitored employee food handling, safety and uniform requirements.
- Demonstrated strong leadership by setting a positive example for team members, consistently adhering to company policies and maintaining an unwavering commitment to excellent customer service.
- Maintained a clean and welcoming dining environment, conducting regular inspections to ensure adherence to health and safety standards.
- Ensured timely resolution of customer complaints by taking immediate corrective action when necessary and following up with guests after their visits.
Butcher
Super Foods Supermarket
05.2017 - 04.2018
- Complied with food safety, hygiene and sanitation regulations for safe food preparation.
- Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
- Collaborated with team members to ensure efficient workflow, resulting in smooth daily operations.
- Maintained high standards of hygiene and cleanliness, adhering to strict sanitation regulations within the butcher shop.
- Wrapped meat produce to maintain quality, freshness and condition.
Mail Clerk
United States Post Office
08.2016 - 01.2018
- Safeguarded sensitive information through proper handling of confidential correspondence according to company policies.
- Reduced delivery errors by diligently sorting and categorizing mail according to recipient names, departments, and zip codes.
- Enhanced customer satisfaction through timely and accurate mail distribution within the organization.
- Maintained a well-organized mailroom, ensuring easy access to materials and efficient workflow for staff members.
- Labeled packages with clear, correct information to reduce mailing errors.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Processed and organized incoming mail for distribution to appropriate departments.
- Collaborated with other departments when necessary to resolve any discrepancies or issues related to incoming or outgoing mail items.
- Managed high-volume mail periods effectively, ensuring that all incoming and outgoing items were processed in a timely manner.
Education
High School Diploma -
South Paulding High School
Douglasville, GA05.2013
Skills
- Cash handling oversight
- Task Delegation
- Inventory Control
- Customer Complaint Resolution
- Staff Training
- Food handling safeguards
- Staff Motivation
- Waste Reduction
- Customer Service
- Problem-Solving
- Critical Thinking
- Reliable and Responsible
- Team Leadership
- POS Terminal Operation
- Employee Supervision
Timeline
Restaurant Shift Manager /Master Grill Operator
Waffle House
05.2018 - 07.2021
Butcher
Super Foods Supermarket
05.2017 - 04.2018
Mail Clerk
United States Post Office
08.2016 - 01.2018
High School Diploma -
South Paulding High School
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