Tony Snead
prattville,Alabama
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
38
38
years of professional experience
Work History
Service Manager
Four Star Freightliner
05.2008 - 06.2024
- Oversaw daily operations, ensuring efficient workflow and customer satisfaction.
- Conducted performance evaluations, providing feedback to enhance team productivity.
- Implemented process improvements, increasing service response times and operational efficiency.
- Managed staff scheduling, optimizing resource allocation to meet business demands.
- Developed training programs for new hires, promoting adherence to safety standards and service excellence.
- Analyzed customer feedback, driving strategic initiatives to improve service delivery and client retention.
- Collaborated with cross-functional teams to streamline communication and enhance service processes.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Implemented strategies to increase customer service satisfaction ratings.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Coordinated with sales team to develop service packages that aligned with customer needs, driving additional revenue.
- Led team to enhance customer service quality, resulting in significant improvement in customer satisfaction surveys.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Labor Supervisor
Baker Railroad Contractors
08.2007 - 04.2008
- Supervised daily operations, ensuring compliance with safety protocols and regulations.
- Trained and mentored team members on equipment usage and best practices.
- Coordinated project timelines, optimizing labor resources for efficiency.
- Implemented process improvements, enhancing workflow and productivity metrics.
Service Writer
Capital Volvo Truck and Trailer
08.2005 - 07.2007
- Facilitated communication between customers and service technicians to ensure accurate service requests.
- Scheduled and coordinated appointments for vehicle maintenance and repairs, optimizing workflow efficiency.
- Prepared detailed service estimates based on customer needs and technician assessments.
- Managed customer inquiries and provided timely updates on repair status, enhancing customer satisfaction.
Owner/Operator
Sneray Construction
01.2000 - 06.2005
- Oversaw project planning, ensuring efficient resource allocation and adherence to timelines.
- Managed client relationships, enhancing communication and satisfaction throughout project lifecycles.
- Developed and implemented safety protocols, improving workplace safety and compliance standards.
- Streamlined operations by integrating advanced construction management software for better project tracking.
Assistant Terminal Manager
Consolidated Freightways
03.1992 - 12.1999
- Coordinated terminal operations to ensure timely and efficient freight movement.
- Analyzed operational data to identify process improvements and enhance service delivery.
- Directed and monitored tracking, routing and dispatching transportation vehicles.
- Planned freight loads and coordinated with drivers to achieve accurate, timely delivery of products.
- Facilitated delivery of dispatched loads by assigning boards and developing contingency plans.
Driver
Consolidated Freightways
04.1986 - 03.1992
- Operated commercial vehicles to ensure timely delivery of freight across designated routes.
- Conducted pre-trip inspections to maintain vehicle safety and compliance with regulations.
- Managed route planning and navigation to optimize delivery efficiency and reduce transit times.
- Collaborated with dispatch teams to communicate status updates and resolve delivery issues promptly.
Education
High School Diploma -
Douglas High School
Douglas, Alabama Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Culture development
- Customer service
Timeline
Service Manager
Four Star Freightliner
05.2008 - 06.2024
Labor Supervisor
Baker Railroad Contractors
08.2007 - 04.2008
Service Writer
Capital Volvo Truck and Trailer
08.2005 - 07.2007
Owner/Operator
Sneray Construction
01.2000 - 06.2005
Assistant Terminal Manager
Consolidated Freightways
03.1992 - 12.1999
Driver
Consolidated Freightways
04.1986 - 03.1992
High School Diploma -
Douglas High School