Summary
Overview
Work History
Education
Skills
Timeline
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Tony Stearns

Birmingham,AL

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals.

Overview

10
10
years of professional experience

Work History

Call Center Representative

Lifeworks
09.2021 - 06.2024


  • Operate within HIPAA rules to make sure all participants are protected while on calls
  • Communicate with healthcare carriers concerning dental, vision, medical.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Program Eligibility Specialist

Conduent
01.2019 - 08.2021


  • Answering calls regarding a federal subsidized telecom program
  • Provided comprehensive support to colleagues during high volume periods or staff absences, demonstrating adaptability and teamwork skills.
  • Collaborated with team members to develop and refine procedures, optimizing the overall effectiveness of the eligibility process.
  • Contributed to program success by identifying areas for improvement in the application process and recommending solutions accordingly.

Customer Service Representative

Teleperformance
09.2014 - 12.2018
  • Provided services to Medicaid/Medicare customers who needed assistance with information, appointments, doctor office visits, claims etc
  • Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
  • Contacted customers to respond to inquiries and to notify them of claim investigation results and any planned adjustments
  • Determined charges for services requested, collected deposits and payments, and arranged for billing.

Education

High School Diploma -

Eau Claire High School
Columbia, SC
05.2014

Skills

  • Client-Management
  • Customer Support
  • Call Control
  • Complaint resolution
  • Database Research
  • Quality Assurance Controls
  • Performance Improvement
  • Computer Skills
  • Work Prioritization
  • HIPAA Certified
  • Microsoft Word Software
  • Data Entry Certified

Timeline

Call Center Representative

Lifeworks
09.2021 - 06.2024

Program Eligibility Specialist

Conduent
01.2019 - 08.2021

Customer Service Representative

Teleperformance
09.2014 - 12.2018

High School Diploma -

Eau Claire High School

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Tony Stearns