Tony Swain

Oversees entry level fitness staff; departmental ambassadors, cleaning, organizing.

• Scheduling and payroll assistance
• Led team programs to encourage members to make physical fitness part of daily routines.
• Coordinated healthy and safe use of fitness tools, equipment and spaces to prevent injuries.
• Led and supported staff meetings according to team and organization needs.
• Submitted work orders and ordered supplies when needed to furnish floor with proper equipment.

• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Contacted new and existing customers to discuss ways to meet needs through specific products and services.
• Worked closely with cross-functional teams such as digital and service department for smooth order fulfillment processes resulting in higher customer satisfaction rates.
• Established rapport with potential customers through cold calling and presenting product offerings tailored to their needs.

• Started one of it's kind fitness studio focusing on movement, balance, strength and recovery utilizing vibration training.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Interacted well with customers to build connections and nurture relationships.

• Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
• Built relationships with customers and community to promote long term business growth.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

• Met or exceeded monthly revenue and training goals.
• Managed a team of departmental managers, ensuring high-quality instruction and customer satisfaction.
• Enhanced member experience by addressing concerns promptly and professionally, resulting in higher satisfaction ratings.
• Stayed current on industry trends through continued education courses, bringing innovative ideas to the facility''s programming lineup.
• Collaborated with other departments to create holistic wellness offerings for members, including nutrition counseling and group exercise classes.
• Trained newly hired employees, offering insight into job duties and providing positive feedback on work.