Tony Tang

Formerly known as Ultimate Software

Risk Mitigation Division

• Founded a Risk Mitigation Division for managing emerging regulatory risks involving Tax Controversy, SUTA Rate Appeals, and Policy Analysis.
• Publish mass communication, guidance, and documentation for internal and external audiences (comprising 20k customers/businesses) and drive continuous improvement.
• Boost organizational effectiveness through engaging key stakeholders, defining best practices for workflows, assessing any potential financial risks, prioritizing business solutions, and delivering improvements.
• Optimize operational efficiency, systemically strengthing tax compliance, process, and products, as well as SLA and CSAT for issue escalations.
• Lead cross-functional crisis response processes supporting payroll tax operational value streams and customer retention.
• Build organizational, departmental, and people capabilities, collaborating with C-level executives to improve business performance and products.
• Execute strategic preventative solutions, curing operational deficiencies and erasing over $6M financial risk annually since 2017.
• Reduce financial risk for thousands of customers, preventing over $8M in potential financial exposure in 2022, slashing $4M in tax penalties for TY 2020 GA withholding, and recovering over $6M in funds previously paid.
• Foster partnerships with federal and multi-state tax regulators and internal Legal Counsel to settle complex payroll tax disputes.
• Lobby legislative tax concerns on behalf of the company, customers, and tax-filing industry, partnering with prominent industry experts and government bureaus, officers, and executives.

Government Tax Agency Relations

• Earned promotion supervising relationships and filings for all U.S Payroll Tax jurisdictions, aligning business tax processes to regulatory compliance.
• Oversaw training for 150 staff/year and directed projects with 100+ reports, ensuring daily operational efficiency and compliance.
• Served as Product Owner and Tax Regulation SME for software developer teams throughout the engineering of a new tax engine (UTE) to enforce compliance, deploy and analyze critical features, and pinpoint errors.
• Collaborated with organizational leaders to identify business strengths, weaknesses, gaps, and improvement opportunities by leveraging data, process, and product analysis.
• Designed and executed effective training and development programs, creating analytical tools, functional training, and process documentation for staff, project partners, and management.
• Implemented strategic policies and innovative practices for tax compliance, improving operational efficiency and business tax compliance for all Quarter-End (QE)/Year-End (YE) filing processes.
• Guided QE and YE work streams, performing as de facto SME Team Lead, directing root cause analyses and resolution for unique data/filing errors.

Tax Notice & Trust Accounting Operations

• Promoted twice successively within 7 months of onboarding with UKG (12/2014) from PS Customer Success Specialist to Payroll Tax Analyst within 4 months, and then to acquiring Business Analyst responsibilities for senior management and Tax Notice Department following the subsequent 3.
• Built data models and key performance indicators by analyzing YoY trends and projections for tax notice volume, error rates, mass issues, and future financial impact. Established individual and team performance metrics/key performance indicators (KPIs).
• Expedited tax notice resolution through superior Customer Relationship Management, partnering with tax agencies, and navigating various payroll tax products and databases.
• Prevented financial errors by reconciling data discrepancies and filing original/amended tax returns.
• Pioneered new processes to settle tax notices, advancing effective utilization of technologies and data management tools and languages (including SQL, MS Excel, and VBA).
• Implemented functional training guides and to support organizational development and effectiveness.

• Designed lesson plans for children ages 6-14 with varying levels of Vietnamese proficiency.
• Facilitated lectures while bridging gaps in understanding resulting from cultural, social, and generational differences.
• Incentivized student participation in class and performed as a proctor during tests.
• Mediated classroom conflicts and promoted collaboration while fostering healthy student relationships and acting as the primary Vietnamese translator for the head teacher and students.
• Promoted peer collaboration enhancing overall classroom morale and culture of belonging.

• Piqued customer interest in-store merchandise and current promotions, responding to customer inquiries to foster an engaging shopping experience at the Westminster Mall store.
• Boosted revenue through notable success upselling merchandise, consistently surpassing the store’s daily sales quota of $3K-$5K.
• Conducted audits of weekly and monthly trends in sales, inventory, and store traffic while providing improved data insights to inform business forecasts.
• Performed routine onboarding, training, and supervision of new, seasonal, and part-time employees.