Maria Dela Cruz
Las Vegas,NV
Summary
Detail-oriented and self-motivated administrative professional with extensive experience in customer service, logistics, and retail operations. Proven ability to manage multiple tasks efficiently while maintaining high standards of quality and performance in fast-paced environments. Strong interpersonal and communication skills, with the capability to handle high-stress situations and ensure customer satisfaction.
Overview
11
11
years of professional experience
Work History
Fulfillment Specialist
Target Corporation
Henderson, NV
01.2024 - 02.2024
- Initiated operations for forecasted online and in-person package pickups
- Maintained pick and pack productivity goals to ensure timely order readiness
- Managed retail business systems, including inventory and sales trends
- Ensured accurate processing of merchandise and inventory
Secretary
Koya Logistics
Eastvale, CA
02.2021 - 03.2022
- Created shipping labels for customer furniture products using FedEx
- Entered completed customer orders into daily manifests on Excel
- Handled pre-shipping paperwork and logged incoming trailers for inventory
- Communicated delivery status updates with customer service teams
- Conducted quality control checks on products
Warehouse Product Control
Summa Health
Las Vegas, NV
01.2019 - 11.2021
- Cleaned and packaged marijuana products for dispensary use
- Ensured compliance with safety regulations
- Transported packages to dispensary locations in a timely manner
- Maintained product quality control and prepared daily packaging quotas
Lead Counter / Cashier
Panda Express
Las Vegas, NV
06.2016 - 12.2019
- Delivered exceptional customer service and maintained a healthy work environment
- Trained new employees on workflow and productivity
- Promoted and upsold items to meet sales targets
- Handled customer issues and complaints, maintaining safe and clean business standards
- Managed cash transactions and inventory orders
Team Member / Cashier
Del Taco
Las Vegas, NV
02.2013 - 10.2015
- Prepared food orders promptly
- Ensured cleanliness and stock readiness for next shifts
- Collaborated with team members to achieve daily sales targets
- Received, processed, and stocked merchandise in accordance with store policies.
- Provided customer service support to ensure satisfaction.
Education
Associate of Arts -
College of Southern Nevada
Las Vegas, NV08-2018
Skills
- Excellent interpersonal communication with customers, coworkers, and management
- Strong time management and organizational skills
- Adaptability in busy and hectic work environments
- Team-oriented with a focus on achieving company standards and regulations
- Quick response to emergency and crisis situations
- Proficient in cash handling and upselling promotional services
Timeline
Fulfillment Specialist
Target Corporation
01.2024 - 02.2024
Secretary
Koya Logistics
02.2021 - 03.2022
Warehouse Product Control
Summa Health
01.2019 - 11.2021
Lead Counter / Cashier
Panda Express
06.2016 - 12.2019
Team Member / Cashier
Del Taco
02.2013 - 10.2015
Associate of Arts -
College of Southern Nevada