Tony Thai
Sacramento,CA
Summary
Organized administrative professional well-prepared for delivering high-impact results. Demonstrates exceptional ability to streamline workflows and support efficient operations. Known for fostering strong team collaboration and adaptability to changing needs, ensuring consistent achievement of organizational goals.
Diligent State of California employee with solid foundation in management services. Successfully streamlined administrative processes, leading to enhanced operational efficiency. Proven ability to navigate complex systems and foster collaborative team environments.
Overview
9
9
years of professional experience
Work History
Management Service Technician
State of California Department of Correction and Rehabilitation Correctional Health Care Service
07.2024 - Current
- Provide support to Nursing Services by ensuring that institutional data collected is tabulated, measured, analyzed and reviewed
- Assist with development and improving data collection mechanisms
- Utilize various tracking methods including Excel database, monitors collected data, analyze to create issue papers draft procedures track and maintain chronological files
- Follow up with leadership for clarification and information and Track remediation for improvement of identified issues
- Gather screen data for various regional and statewide reports and documents
- Type report, letters agendas, minutes and memorandums
- Schedule meetings with team, executives, specialist and registered nurses
- Composes and edit correspondence, meeting notices, report and general request for health care program
- Access software program and in accordance with administrative policy and provide support to management leaderships
- Access Microsoft Outlook, Excel, SharePoint, Word, PowerPoint, Teams and Microsoft OneNote.
- Keep track of timekeeping schedules and attendance for all employees
- Track action items during meetings
- Participate in and or organize presentations, workgroups, training, committee, and institutions
- Perform other related work such as restock office supplies, inventory, uniforms and equipment
Computer Technician
Apple Inc. Volt Workforce Solution Project
03.2023 - 06.2024
- Conducted precise data entry of tickets and updated information into the items tracker database
- Creating, printing and making copies of labels or forms for offline shipping using printer, scanner and software
- Managing documentation and creating customer reports in organizer manner
- Analyze and process a variety of product in request of repair or refurbishment from customer
- Recorded, maintained, and solved tickets and data issue on SEMS, optimizing repair line of any technical issues
- Always utilized computer systems for clerical and technical support
- Reported mismatched information in repair and reprocessing products under warranty
- Prepared product and materials received for sorting, filing, and shipping in distribution to customers or repair lines
- Provided Incident and problem management support to repair lines, optimizing the process
- Utilized with Apple’s software’s SAP, FileMaker and GSX system applications
- Comprehend the problems at hand and apply the effective corresponding procedures
- Reached out to customers through emails, reports and answering calls
- Reassessed product and resolve customer’s information issues in accordance to logistical guidelines
- Managed all filling, shipping, and label creation of dispatches on various type product
- Resupply materials and equipment’s needed for work station
Stocker/inventory
Walmart
03.2018 - 09.2020
- Stocked and placed new all merchandise on the sales floor
- Moved all Inventory in the backroom and sorting reignts
- Bin all overstock items in backroom
- Setting up displays, pricing items and essuring all aisles are neat (zoning).
- A profession of providing excellent customer service when required by ensuring customers are acknowledged
- Lifting heavy objects (often 50+ lbs), bending, standing for long periods.
- Greet customers and offer them assistance
- Provided excellent service to all levels of staff, management and customers
- Resolved customer issues and always maintaining a safe shopping environment
- Using handheld scanners and managing inventory exceptions with accuracy.
- Printed out labels and tags with using inventory management printer
- Entailed binning and scanning merchandise with the utilization of inventory management system scanner
- Inspected supplies and product inventory for quality and quantity issues
- Returned unacceptable materials to vendors for replacements or refunds
- Have verbal and written communication skills, strong interpersonal skills, good teamwork and excellent time management
Cashier Associate
Burlington
06.2017 - 09.2017
- Provided customer experience with fair, friendly, and respectful services always
- Issue receipts, refunds, credit or change due to customers
- Always handle cash register, count money in cash drawers and ensure all amount is correct
- Answered customer questions and concerns through phone and in person with excellent customer service skills
- Credit cards, checks, gift cards, and coupons were all processed
- Processed sales transaction/processing payments and financial
- Scanned and bagged items quickly and courteously, as well as answered phone calls
- Training team members to work as cashiers in accordance with company policies and procedures
Education
Associate of Science - Liberal Arts Social Behavior Science
Consumnes River College
8401 Center Pkway, Sacramento, CA 9582305-2022
High School Diploma -
Sheldon High School
8333 Kingsbridge Dr, Sacramento, CA 95829 05-2017
Skills
- Communication Skills
- Problem Solving Skills
- Teamwork and Collaboration
- Time Management
- Technical Skills
- Analytical Skills
- Customer Service Skills
- Adaptability
- Microsoft Expert
- Attention to Detail
Timeline
Management Service Technician
State of California Department of Correction and Rehabilitation Correctional Health Care Service
07.2024 - Current
Computer Technician
Apple Inc. Volt Workforce Solution Project
03.2023 - 06.2024
Stocker/inventory
Walmart
03.2018 - 09.2020
Cashier Associate
Burlington
06.2017 - 09.2017
Associate of Science - Liberal Arts Social Behavior Science
Consumnes River College
High School Diploma -
Sheldon High School