Tony Thielen
Vancouver,WA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
20
20
years of professional experience
Work History
General Manager
Tross Build & Maintenance(Formally Multi-Services)
01.2020 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Performed Project management on several multi-million dollar projects.
- Performed warranty inspections, created warranty punch lists, scheduled warranty repairs and did final walk with home buyers.
- Onboarding and offboarding employees.
- Formulated policies and procedures to streamline operations.
- Invoicing, billing review.
- Address billing disputes
- Attended board meetings.
- Conduct monthly employee meetings.
- Help implement new company work order system.
- Review and approve timesheets.
- Conducted employee performance reviews.
- Assist employees with HR related issues.
Scheduling Coordinator
Tross Build & Maintenance(Formally Multi-Services)
04.2016 - 01.2020
- Utilized advanced software tools like Excel, Word, Google and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
- Collaborated with team members to develop contingency plans for unexpected staff absences or schedule changes.
- Managed company fleet, scheduled preventive maintenance and repairs as needed.
Service Technician
Multi-Services
08.2008 - 04.2016
- Performed general repairs in high-rise condominium buildings.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Operated hand tools and power equipment according to company safety procedures.
Ornamental Light Installer - Forman
Multi Services
09.2004 - 04.2016
- Installed ornamental tree lights and special holiday light installations for the city of portland.
- Managed productivity, completed installations within deadlines, resulting in increased productivity and client satisfaction.
- Provided excellent customer service, addressing any concerns or questions related to light installations promptly.
- Performed safety trainings to follow all OSHA guidelines.
- Maintained accurate records of completed projects, ensuring timely invoicing and payment processing.
- Monitored inventory and ordered material as needed.
- Coordinated schedules with other contractors when necessary to ensure smooth project completion.
Day Porter
Multi-Services
08.2004 - 09.2008
- Responded quickly to emergencies or urgent bailing needs, minimizing disruptions within the properties I was assigned too.
- Demonstrated versatility in tasks performed, adapting to various responsibilities as needed within the facility''s operation schedule.
- Performed light maintenance duties such as, landscaping, housekeeping needs.
- Reported and responded to water leaks within multiple condominium buildings.
- Reduced maintenance costs by routinely inspecting and reporting necessary repairs to management.
- Kept stock of building material and ordered as needed.
- Supervise Vendors
Education
GED -
Estacada High School
Estacada, OR07-2004
Skills
- Grounds
- Light electrical
- Light Plumbing
- Flooring
- Roofing
- Emergency response
- Customer Service
- Dispatch
- Scheduling
- Fleet management
- Shop management
- Project management
- Team leadership
- Staff management
- Customer relationship management
- Shift scheduling
- Contract management
- Employee onboarding
- Billing review and invoicing
Timeline
General Manager
Tross Build & Maintenance(Formally Multi-Services)
01.2020 - Current
Scheduling Coordinator
Tross Build & Maintenance(Formally Multi-Services)
04.2016 - 01.2020
Service Technician
Multi-Services
08.2008 - 04.2016
Ornamental Light Installer - Forman
Multi Services
09.2004 - 04.2016
Day Porter
Multi-Services
08.2004 - 09.2008
GED -
Estacada High School
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