Tony Thomas
Glasgow,KY
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
14
14
years of professional experience
Work History
Lab Manager
Lawless Orthodontics
01.2010 - 08.2020
- Improved lab efficiency by implementing automated processes and equipment upgrades.
- Established and maintained quality control standards, contributing to accurate orthodontic appliances.
- Managed inventory control for chemicals and supplies, ensuring timely restocking and proper disposal of hazardous materials.
- Interviewed, hired and trained lab technicians to produce all orthodontic appliances in house.
- Set and oversaw quality assurance guidelines for laboratory work.
- Streamlined workflow by designing efficient standard operating procedures for all laboratory tasks.
- Coordinated departmental budgets and resource allocation, optimizing lab operations while minimizing expenditures.
Senior Service Technician
Holland Medical Equipment
01.2013 - 07.2016
- Mentored junior technicians in best practices, enhancing team performance and fostering a positive work environment.
- Exceeded performance metrics through diligent troubleshooting and precise execution of repair procedures.
- Prioritized workload efficiently by assessing urgency levels associated with each call, resulting in an improved response time for critical issues.
- Streamlined workflow by organizing tools, parts, and documentation for easy access during service appointments.
- Enhanced customer satisfaction with thorough inspections and quality repair work.
- Maintained detailed records of all service activities, enabling accurate tracking of equipment history and warranty information.
- Delivered exceptional customer support through clear communication, active listening skills, empathy when addressing concerns.
Team Lead
Thompson's Cleaning Service
01.2007 - 05.2010
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
Education
Associate of Science - Computer Networking And Telecommunications
Daymar College - Owensboro
Owensboro, KY05.2020
Skills
- Laboratory Management
- Lab Safety Protocols
- Experimental design
- Chemical Handling
- Team Leadership
- Computer Skills
- Instrument Calibration
- Quality controls
- Equipment management
- Equipment Maintenance
- Lab equipment maintenance
Timeline
Senior Service Technician
Holland Medical Equipment
01.2013 - 07.2016
Lab Manager
Lawless Orthodontics
01.2010 - 08.2020
Team Lead
Thompson's Cleaning Service
01.2007 - 05.2010
Associate of Science - Computer Networking And Telecommunications
Daymar College - Owensboro
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