Tony Tooley

• Resolved problems promptly to elevate customer approval.
• Handled cash accurately and prepared deposits.
• Motivated, trained and disciplined employees to maximize performance.
• Managed team schedule with eye for coverage needs and individual strengths.
• Taught staff strategies for completing work and smoothly carrying out senior management directives.
• Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.

• Resolved problems promptly to elevate customer approval.
• Handled cash accurately and prepared deposits.
• Motivated, trained and disciplined employees to maximize performance.
• Managed team schedule with eye for coverage needs and individual strengths.

• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
• Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
• Coached employees through day-to-day work and complex problems.
• Prepared reports to assist business leaders with key decision making and strategic operational planning.

• Created, documented and updated company policies to guide front office personnel in service excellence and industry best practices.
• Established and updated work schedules to account for changing staff levels and expected workloads.
• Coached employees through day-to-day work and complex problems.
• Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime.

• Created, documented and updated company policies to guide front office personnel in service excellence and industry best practices.
• Established and updated work schedules to account for changing staff levels and expected workloads.

Coached employees through day-to-day work and complex problems. New Hire training.