Tony Vang
Fresno,CA
Summary
Seeking an opportunity as a Computer Technician to utilize my skills, abilities, and achieve growth while being resourceful. Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Overview
13
13
years of professional experience
Work History
IT Workstation Engineer and Technician
Community Medical Centers - Fresno
02.2022 - 06.2023
- Collaborated on interdisciplinary teams to develop creative, cost-effective solutions for complex projects.
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
- Improved team productivity by providing technical guidance and mentoring junior engineers.
- Reduced ticket resolution time with quick and effective troubleshooting of technical issues.
- Maximized end-user satisfaction by providing timely and professional support for workstation-related issues.
- Supported remote users by troubleshooting connectivity issues and configuring virtual desktop environments as needed.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
Entry Level Vote Setup IT Technician
TEKsystems
10.2021 - 10.2021
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
- Streamlined IT support processes, resulting in increased productivity within the department.
- Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
- Maintained office PCs, networks and mobile devices.
- Performed troubleshooting and repaired peripheral devices such as printers and scanners.
Kitchen, Front Service, and Drive-Thru Service
McDonalds
01.2010 - 08.2014
- Improved customer satisfaction by efficiently managing drive-thru operations and timely order delivery.
- Enhanced employee morale by providing regular training sessions and performance feedback for the drive-thru team.
- Resolved customer complaints promptly, demonstrating empathy while offering solutions to maintain customer loyalty.
Education
Associate Degree - Computer Information Technology (CIT) - Networking/Computer Technician
FRESNO CITY COLLEGE
01.2022
GRADUATED CERTIFICATES - Certificate of Achievement: Networking/Computer Technician
FRESNO CITY COLLEGE
01.2022
GRADUATED CERTIFICATES - Certificate of Achievement: System Support Specialist
FRESNO CITY COLLEGE
01.2022
GRADUATED CERTIFICATES - Certificate of Achievement: Cyber Technician Specialist
FRESNO CITY COLLEGE
01.2022
Associate of Science - Computer Information Systems
Fresno City College
05.2024
Certificate - Information Security 1
Fresno City College
05.2024
Skills
- Connect printers to network
- Tickets
- Create and assign tickets to different IT team department
- Image SFF desktops, mini desktops, and laptops
- Back up and Restore customers files
- Remote into client's desktop/laptop
- Push out software to client's desktop or laptop
- Active Directory
- Software Troubleshooting
- Cross-connect from Patch Panel to Switch
- Data Recovery
- Customer Service
- Team Collaboration
- Problem Solving
Internship
TEKsystems, 2021, Entry Level Vote Setup IT Technician
Timeline
IT Workstation Engineer and Technician
Community Medical Centers - Fresno
02.2022 - 06.2023
Entry Level Vote Setup IT Technician
TEKsystems
10.2021 - 10.2021
Kitchen, Front Service, and Drive-Thru Service
McDonalds
01.2010 - 08.2014
Associate Degree - Computer Information Technology (CIT) - Networking/Computer Technician
FRESNO CITY COLLEGE
GRADUATED CERTIFICATES - Certificate of Achievement: Networking/Computer Technician
FRESNO CITY COLLEGE
GRADUATED CERTIFICATES - Certificate of Achievement: System Support Specialist
FRESNO CITY COLLEGE
GRADUATED CERTIFICATES - Certificate of Achievement: Cyber Technician Specialist
FRESNO CITY COLLEGE
Associate of Science - Computer Information Systems
Fresno City College
Certificate - Information Security 1
Fresno City College
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