Tony Vice

• Maintained a clean and organized store environment by implementing strict cleaning schedules and protocols for the overnight team.
• Collaborated with daytime management to ensure seamless transition between shifts, maintaining consistency in daily operations.
• Reduced employee turnover through effective communication, training, and mentorship of staff members.
• Improved customer satisfaction by addressing concerns promptly, providing exceptional service during overnight hours.
• Enhanced team productivity by effectively delegating tasks and setting priorities for the overnight crew.
• Oversaw and participated in night crew activities to maximize sales, earnings and customer satisfaction.
• Fostered a positive work atmosphere by recognizing hard work among team members, promoting collaboration and camaraderie within the team.
• Offered administrative oversight by maintaining routine records and performing variety of clerical work activities related to operations.
• Contributed to the reduction of shrinkage levels by enforcing loss prevention policies and conducting regular security checks throughout the night shift.
• Implemented cross-training programs for staff members, enhancing the team''s adaptability and versatility in handling various tasks throughout the night shift.
• Ensured a safe working environment by conducting regular safety audits and addressing potential hazards promptly.

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
• Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
• Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
• Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
• Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Evaluated staff performance and provided coaching to address inefficiencies.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Completed point of sale opening and closing procedures.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Approved regular payroll submissions for employees.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
• Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.

I was hired to fix store from the horrible condition it was in and brought it back to a shoppable environment with no outside help and having to hire all new employees.

I brought up sales and shrink was out of control from customers. The reason I left was tired of being robbed at gunpoint on weekly basis with no concern from district management.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Completed point of sale opening and closing procedures.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Approved regular payroll submissions for employees.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
• Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.