TONY VO
St. Petersburg,FL
Summary
Experienced in property management with a deep understanding of the industry and valuable knowledge to excel in this role. Adept at navigating the complexities of property management, ensuring smooth operations and striving for optimal tenant satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Manager
Dreamscape Lodgings
01.2024 - Current
- Managed day-to-day operations of vacation home rentals.
- Ensured a welcoming environment by conducting thorough inspections and addressing maintenance issues in a timely manner.
- Supervise cleaning operations to ensure they are completed promptly and thoroughly.
- Assist property manager with identifying areas for improvement to enhance an overall guest experience.
- Performed home assessments before and after guest stays.
Assistant Community Manager
Cardinal Group Management, RYE SoBo Apartments
07.2022 - 12.2023
- Supported Community Manager in all operations of the 353-unit community, including leasing, marketing, personnel, financial, and administrative tasks
- Oversaw the process of rent collection and all other miscellaneous income
- Carried out all lease renewal efforts - preparing renewal offers, resident letters, and lease documents
- Trained and monitored the leasing team in customer service, sales, and closing techniques
- Prepared late notices, rent demands and the filing of evictions
- Arranged and hosted monthly community events with an average of 40+ attendees
Leasing Agent (Lease Up)
Cardinal Group Management, RYE SoBo Apartments
08.2021 - 07.2022
- Aided with all leasing and marketing efforts for a brand new 353-unit urban development
- Achieved stabilized occupancy goal of 93% and leasing goal of 97% within 11 months of building delivery
- Aided in building out amenity-based pricing for the community to help reach GPR
- Facilitated all leasing tasks in a fast paced environment
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns
Leasing Agent
Cardinal Group Management, Denizen Apartments
06.2020 - 08.2021
- Performed all leasing efforts by greeting prospects, showing apartments and preparing leases
- Focused highly on customer service by being readily accessible, attentive, respectful, and responsive
- Conducted thorough market analysis surveys to ensure competitive pricing strategies that attracted potential renters
- Helped maintain Denizen's status in the Top 1% of the Nation's Apartment Communities ranked by ORA
Leasing Agent
Cardinal Group Management, 2828 Zuni Apartments
09.2019 - 06.2020
- Conducted tours of the property, followed up with prospects and assisted prospects with leasing paperwork and procedures
- Collaborated with the Community Manager and Maintenance Supervisor to perform daily operations
- Solely accompanied the office through COVID-19, addressing resident issues, questions, and carrying out daily administrative tasks
- Maintained a 95% or higher occupancy rate of a 105-unit community
Education
Bachelor of Science - Aviation And Aerospace Science
Metropolitan State University of Denver
Denver, COSkills
- Positive interpersonal skills
- Organization
- Accurate & detail oriented
- Teamwork
- Efficient time management skills
- Critical thinker
- Effective problem solver
- Proficient in Entrata, Yardi, and RentCafe software
Certification
Licensed FL Real Estate Sales Associate
Timeline
Operations Manager
Dreamscape Lodgings
01.2024 - Current
Assistant Community Manager
Cardinal Group Management, RYE SoBo Apartments
07.2022 - 12.2023
Leasing Agent (Lease Up)
Cardinal Group Management, RYE SoBo Apartments
08.2021 - 07.2022
Leasing Agent
Cardinal Group Management, Denizen Apartments
06.2020 - 08.2021
Leasing Agent
Cardinal Group Management, 2828 Zuni Apartments
09.2019 - 06.2020
Bachelor of Science - Aviation And Aerospace Science
Metropolitan State University of Denver
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