Tony Walker
Magnolia,DE
Summary
Innovative and solutions focused collector with a 20+ year career demonstrating leadership and outstanding performance in credit & collections. Enterprising problem solver with tactical foresight and verifiable success improving bottom line performance . Articulate communicator with a direct and decisive management style that focuses on teamwork, organizational and analytical skills. Highly developed qualifications in personnel development, relationship management and oral negotiations.
Overview
28
28
years of professional experience
Work History
Large Balance Collector
Howard Morris Group
Dover , Delaware
03.2015 - 12.2025
- Monitored outstanding invoices and performed collections duties.
- Processed payments and applied to customer balances.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Reviewed collection reports to determine status of collections and the amounts of outstanding balances.
- Maintained high volume of calls to meet demands of busy group.
- Used skip tracing and other techniques to locate debtors.
- Achieved performance goals on consistent basis.
- Applied training and persuasive communication strategies to overcome objections.
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
Commercial Collector
Kearns, Brinen & Monaghan
Dover, DE
03.2006 - 01.2015
- Counseled debtors on payment options and arranged installment agreements.
- Processed payments and contracts on accounts.
- Reviewed collection reports to determine status of collections and the amounts of outstanding balances.
- Recorded all information regarding financial status of customers.
- Negotiated to collect balance in full.
- Used probing techniques to determine debtors’ reasons for delinquency.
- Resolved challenging situations with friendly but firm strategies.
Primary Sales Representative
National Collection Office
Dover, DE
02.1998 - 02.2006
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
- Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings .
- Visited customer locations to evaluate requirements, demonstrate offerings and propose strategic solutions for diverse needs.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Serviced existing accounts on regular basis to maximize revenue.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
Education
Associate of Arts - Business Administration And Management
College of Staten Island of The City University of New York
Staten Island, NY1987
Skills
- Account reconciliation
- Analytical reasoning
- Past due balance management
- Superior attention to detail
- Customer relations
- Exceptional organization
- Ethical approach
Timeline
Large Balance Collector
Howard Morris Group
03.2015 - 12.2025
Commercial Collector
Kearns, Brinen & Monaghan
03.2006 - 01.2015
Primary Sales Representative
National Collection Office
02.1998 - 02.2006
Associate of Arts - Business Administration And Management
College of Staten Island of The City University of New York