Tony Walker Jr
Killeen,USA
Summary
Knowledgeable manager with solid background in efficiently managing materials and maintaining organized inventory systems. Proven ability to streamline warehouse operations and ensure timely delivery of supplies. Demonstrated expertise in forklift operation and inventory management.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Material Handler Fork Lift
Adecco Staffing Agency
Austin, TX
03.2025 - Current
- Operated forklifts and pallet jacks to transport materials efficiently within warehouse environment.
- Managed inventory control by accurately tracking stock levels and conducting regular audits.
- Collaborated with team members to streamline material handling processes, enhancing workflow efficiency.
- Ensured compliance with safety regulations while handling hazardous materials and operating equipment.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Used hand-held scanners and physical logs to accurately track item movements.
Workstation Trainer/Material Handler
Tesla
Austin, TX
03.2023 - 02.2025
- Developed and delivered comprehensive training programs for new hires, ensuring a smooth onboarding process
- Conducted engaging and interactive training sessions on various topics including product knowledge, sales techniques, and customer service
- Evaluated trainee performance through assessments and provided constructive feedback to facilitate skill development
- Coached employees one-on-one to address specific skill gaps or performance issues identified during the training process
- Operated forklifts and other material handling equipment to safely transport materials throughout the warehouse
- Efficiently unloaded and inspected incoming materials, ensuring accuracy and quality control
- Implemented safety protocols, resulting in zero accidents or injuries during tenure as a material handler
- Implemented barcode scanning system for tracking inventory movement accurately
Amazon Delivery Driver
Amazon DSP
Round Rock, TX
01.2023 - 01.2025
- Load and unload to deliver packages to customers homes
- Operating box trucks, cvc vans, and step vans
Assistant Branch Manager
First National Bank Texas
Killeen, TX
06.2021 - 10.2023
- Managed daily operations of a busy bank branch, overseeing all aspects of customer service, sales, and team management
- Led a team of 15 employees, providing guidance, training, and performance evaluations to ensure high levels of productivity and customer satisfaction
- Collaborated with regional managers to develop strategies for achieving branch goals while maintaining compliance with regulatory requirements
- Implemented new customer relationship management system resulting in improved efficiency in handling customer inquiries and complaints
Administrative Assistant Analyst/Operations Supervisor
Teleperformance USA
Killeen, TX
04.2016 - 11.2021
- Demonstrated strong self-motivation and discipline while working remotely, consistently achieving or exceeding performance goals
- Managed time efficiently while working remotely, balancing multiple tasks and prioritizing responsibilities effectively
- Adapted quickly to new technologies and software platforms required for remote work, ensuring smooth workflow processes
- Collaborated with cross-functional teams remotely to achieve project milestones and deliverables within specified timelines
- Assisted in the development of KPIs (Key Performance Indicators) to track performance metrics across departments
- Analyzed customer behavior data using SQL queries to identify opportunities for improving customer experience
- Conducted sensitivity analyses to assess the potential impact of external factors on business performance
- Managed a team of anywhere from 25-80 call center agents, providing guidance and support to ensure high-quality customer service while transferring to remote working due to COVID-19 back in 2019
- Analyzed call recordings and provided feedback to agents to improve their communication skills and adherence to company policies
- Collaborated with other departments such as IT and HR to address technical issues or personnel matters affecting the call center operations
- Developed strategies to effectively handle escalated calls or difficult customers, ensuring prompt resolution while maintaining positive relationships
- Led weekly team meetings to communicate updates on company policies/procedures changes or upcoming campaigns/initiatives
- Assisted with hiring processes by conducting interviews/screenings of potential candidates for open positions within the call center department
- Developed and maintained call center performance reports, analyzing data trends to identify opportunities for process improvements
- Implemented call monitoring systems to ensure compliance with company policies and regulatory requirements
- Worked closely with the workforce management team to forecast call volumes and adjust staffing accordingly
- Resolved customer complaints or issues escalated from agents in a timely manner while maintaining professionalism and empathy
- Mentored new supervisors on effective leadership techniques, providing guidance on managing teams within a fast-paced call center environment
Plant Supervisor
Cargil Meat Solutions
Beardstown, IL
11.2010 - 03.2016
- Evaluated trainee performance through assessments and provided constructive feedback to facilitate skill development
- Coached employees one-on-one to address specific skill gaps or performance issues identified during the training process
- Operated forklifts and other material handling equipment to safely transport materials throughout the warehouse
- Efficiently unloaded and inspected incoming materials, ensuring accuracy and quality control
- Implemented safety protocols, resulting in zero accidents or injuries during tenure as a material handler
- Implemented barcode scanning system for tracking inventory movement accurately
Education
High school diploma/Associates - Business Management
Lincoln Land Community College
Springfield, IL05-2011
Skills
- Materials Handling
- Shipping & Receiving
- Forklift
- Pallet Jack
- RF Scanner
- Quality Inspection
- Order picking
- Material handling
- Positive attitude
- Loading and unloading
Certification
Mult. PIVs throughout Factory
Timeline
Material Handler Fork Lift
Adecco Staffing Agency
03.2025 - Current
Workstation Trainer/Material Handler
Tesla
03.2023 - 02.2025
Amazon Delivery Driver
Amazon DSP
01.2023 - 01.2025
Assistant Branch Manager
First National Bank Texas
06.2021 - 10.2023
Administrative Assistant Analyst/Operations Supervisor
Teleperformance USA
04.2016 - 11.2021
Plant Supervisor
Cargil Meat Solutions
11.2010 - 03.2016
High school diploma/Associates - Business Management
Lincoln Land Community College