Tony Watson
Austin
Summary
Dynamic Administrative Assistant with a proven track record at the University of Texas, excelling in customer service and office management. Recognized for enhancing document organization and streamlining processes, resulting in improved team productivity. Adept at Microsoft Office Suite and fostering professional relationships, ensuring effective communication and collaboration across departments.
Overview
17
17
years of professional experience
Work History
Administrative Assistant
University of Texas
02.2015 - 10.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained inventory of office supplies and placed orders.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Enhanced communication within office, establishing weekly newsletter summarizing key updates and achievements.
- Improved document processing speed by introducing automated templates for routine correspondence.
- Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
- Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Facilitated training sessions for new software tools, increasing team productivity and reducing learning curves.
Austin 311
City of Austin
03.2008 - 03.2012
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Mortgage Counselor
IndyMac Bank
06.2007 - 10.2008
- Leveraged strong industry network to connect clients with reputable lenders, ensuring a positive experience throughout the mortgage application process.
- Maintained thorough documentation of all client interactions in accordance with regulatory requirements, preserving confidentiality while ensuring accurate recordkeeping for future reference or audits.
- Streamlined internal processes by implementing efficient organizational systems, improving overall productivity within the Mortgage Counselor team.
- Conducted comprehensive financial analyses of client situations, identifying potential obstacles and recommending solutions for successful mortgage applications.
- Stayed informed on changes in government-backed loan programs such as FHA and VA loans, providing up-to-date guidance to clients seeking alternative financing options for home purchases.
- Educated first-time homebuyers on available down payment assistance programs, helping them access resources necessary for purchasing homes within their budget constraints.
- Managed a diverse portfolio of clients, maintaining consistent communication throughout their mortgage journey to ensure timely progress toward homeownership goals.
- Developed strong relationships with lending institutions to facilitate smooth communication and expedite mortgage approval processes for clients.
- Identified opportunities for refinancing existing mortgages based on current market conditions or changes in personal circumstances, ultimately saving clients money over time.
- Evaluated credit reports and advised clients on strategies for improving credit scores, increasing their eligibility for more favorable loan terms or lowering interest rates.
- Increased client satisfaction by providing personalized mortgage counseling services and guiding them through the application process.
Education
High School Diploma -
Austin High School
Austin, TX05.2007
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- Microsoft Excel
- File organization
- Microsoft outlook
- Customer and client relations
- Computer proficiency
- Filing
- Customer relations
- Clerical support
- Critical thinking
- Strong problem solver
- Scheduling
- Documentation and recordkeeping
- Microsoft Office Suite
- Office management
- Professional communication
- Database entry
- Scheduling and calendar management
- Dedicated team player
- Excel spreadsheets
Timeline
Administrative Assistant
University of Texas
02.2015 - 10.2024
Austin 311
City of Austin
03.2008 - 03.2012
Mortgage Counselor
IndyMac Bank
06.2007 - 10.2008
High School Diploma -
Austin High School
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