Detail-oriented and results-driven Project Manager with years of experience in managing complex construction projects, specializing in contract negotiation, compliance, and risk management. Demonstrated expertise in coordinating project stakeholders, overseeing contract execution, and ensuring strict adherence to federal, state, and industry regulations. Known for delivering projects within budget and on schedule while maintaining high compliance standards and driving successful vendor relationships.
Overview
25
25
years of professional experience
Work History
Senior Construction Project Manager
Ever Ready Masonry& Construction, LLC
Hillsborough, NC
09.2016 - Current
Contract Administration and Negotiation: Drafted, reviewed, and negotiated contract terms with contractors, vendors, and clients to ensure project needs aligned with regulatory requirements and financial guidelines. Reduced project cycle times by ten percent through improved contract workflows.
Compliance and Policy Adherence: Ensured all project activities complied with federal, state, and local regulations, successfully mitigating potential legal or compliance issues. Developed protocols to monitor project compliance, resulting in 98% decrease in compliance risks.
Vendor Relations and Performance Management: Managed vendor and subcontractor relationships to maintain quality standards and ensure timely project completion. Implemented a contract monitoring system that increased vendor performance.
Budget and Cost Management: Oversaw project budgets ranging from $50k to $500k, ensuring contract terms aligned with budget limitations and financial forecasts. Achieved budget savings of 11% by identifying cost-control opportunities within contract negotiations.
Risk Management: Proactively identified and mitigated project risks through detailed analysis and review of contract terms, which minimized delays and potential budget overages.
Developed and executed standardized contract processes to streamline project setup and monitoring, reducing contract processing time by Five days.
Collaborated with cross-functional teams, including finance and legal departments, to resolve contract-related issues and ensure clarity of terms and compliance with federal guidelines.
Analyzed contract performance data, prepared reports, and provided recommendations that enhanced contract efficiency and departmental transparency.
Pre-Owned Sales Director
Rick Hendrick Toyota Scion - Fayetteville
Fayetteville, NC
10.2014 - 09.2016
Conducted market research to identify industry trends, pricing strategies and competitive landscape.
Created, maintained and evaluated customer databases in order to maximize sales opportunities.
Developed and implemented strategic sales plans to increase customer base and ensure customer retention.
Analyzed data on customer buying habits, preferences and demands in order to optimize product offerings.
Collaborated with marketing team to develop promotional materials that effectively communicated the company's message.
Provided guidance, mentoring and training support to entry-level sales personnel.
Directed all aspects of the sales cycle from initial contact through successful closure of deals.
Negotiated contracts with potential clients while maintaining a focus on profitability objectives.
Managed financial forecasting for future sales activity based on historical performance metrics.
Developed incentive programs to motivate staff towards achieving set targets.
Identified areas for improvement within the organization's existing processes and procedures.
Implemented best practices for lead generation initiatives including cold calling campaigns.
Created reports summarizing monthly performance results against established goals.
Partnered with vendors to secure discounts on products or services used by customers.
Ensured compliance with applicable laws governing sale of goods or services.
Hired and trained talented employees to build valuable, skilled sales team.
Built relationships with customers and industry professionals to establish long-term business growth.
Ensured compliance with all legal and regulatory requirements related to sales activities.
Managed sales budget and monitored expenses to ensure alignment with financial targets.
Finance & Insurance Manager
Rick Hendrick Toyota Scion - Apex
Apex , NC
12.2010 - 09.2011
Negotiated loan terms and conditions with banks, credit unions, and other lending institutions.
Developed strategies to increase auto finance sales volume while maintaining profit margins.
Prepared and presented financial reports to upper management.
Analyzed customer credit histories in order to determine eligibility for loans.
Reviewed contracts for accuracy prior to signing by customers.
Provided guidance and advice on the best financing options available for customers.
Resolved customer complaints regarding auto financing services in a timely manner.
Conducted regular reviews of existing loan portfolios.
Assessed risk associated with potential borrowers in order to minimize losses.
Processed applications for new vehicle loans efficiently and accurately.
Advised customers on the benefits and drawbacks of different types of automotive loans.
Ensured compliance with all applicable state and federal regulations pertaining to auto financing services.
Collaborated with sales staff in order to maximize opportunities for profitable deals.
Developed relationships with third-party vendors who provided additional products or services related to automotive finance.
Developed and maintained strong relationships with banks, credit unions, and other financial institutions.
Collaborated with management to set financial policies, objectives, and strategies for the dealership.
Coordinated with sales and service departments to ensure a seamless customer experience from start to finish.
Developed customized financing packages tailored to individual customer needs and financial situations.
Conducted financial presentations and meetings with staff and stakeholders to review performance and set goals.
Utilized financial software and systems to streamline operations and enhance efficiency.
Maintained up-to-date knowledge of automotive finance industry trends, products, and technologies.
Prepared and reviewed all paperwork related to the sale and financing of vehicles, ensuring accuracy and completeness.
Ensured compliance with all federal, state, and local regulations governing automotive sales and financing.
Addressed and resolved customer concerns and complaints related to financing, ensuring high levels of customer satisfaction.
Negotiated with lenders to secure competitive interest rates and financing terms for customers.
Identified valuable solutions for customers with credit problems.
Reviewed client documentation and contracts for discrepancies and mistakes.
Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
Stayed abreast of lending regulations, industry trends and market rates.
Team Leader
Navy Reserve - Active Duty
Norfolk, VA
08.2009 - 11.2010
Job Description upon request
Car Sales Advisor
Performance Automotive Group - Acura
Chapel Hill, NC
07.2003 - 07.2009
Assisted customers in the selection of appropriate vehicle models, packages and options.
Demonstrated features and benefits of vehicles to potential buyers.
Test drove vehicles with customers to demonstrate performance capabilities.
Negotiated prices and contracts with customers for a mutually beneficial deal.
Provided advice on financing terms, warranties and insurance coverage options.
Maintained up-to-date knowledge of new products, services, accessories and pricing strategies.
Advised clients on the trade-in value of their current car or truck.
Inspected returned cars for damage before returning them to inventory stock.
Conducted follow-up calls to ensure customer satisfaction after purchase or lease agreement was finalized.
Attended weekly staff meetings to discuss best practices in sales techniques, customer service standards.
Provided feedback on customer experiences with dealership personnel during sales process in order to improve future interactions.
Arranged transportation for purchased vehicles from dealership lot to customer's home address when required.
Followed up with customers to build long-term relationships and successful referrals.
Responded to inquiries from potential customers via email and telephone.
Maintained up-to-date database of sales contacts and customer information.
Consistently exceeded quotas by pursuing and closing sales.
Maintained high referrals and consistent repeat business due to first-rate customer service standards.
Resolved customer complaints regarding sales and service.
Supported sales team members to drive growth and development.
Navy Electrician
US Navy
Norfolk, VA
06.1999 - 06.2003
Installed and maintained various electrical systems onboard ships, such as lighting, power distribution panels, generators, and propulsion motors.
Performed preventive maintenance on all electrical equipment including testing of cables, wiring harnesses, and other components.
Inspected and tested circuits for proper connections and continuity using appropriate test instruments.
Repaired or replaced faulty circuit breakers, fuses, switches, outlets, transformers and other electrical components.
Maintained records of all repairs made to ensure compliance with regulatory requirements.
Provided technical support for shipboard operations by troubleshooting complex system malfunctions.
Used hand tools such as soldering irons and wrenches when installing or repairing equipment.
Responded quickly to emergency situations involving electrical breakdowns on board ships.
Ensured that all work was performed in accordance with established safety guidelines.
Advised management on issues of safety in continued equipment operation.
Installed leads and connected cables to motors, apparatus and equipment.
Pulled insulated wires or cables through conduits to complete circuits.
Addressed and resolved worksite safety hazards to reduce risk.
Education
High School Diploma -
Chapel Hill High School
Chapel Hill, NC
06-1999
Some College (No Degree) - Electrical, Electronics And Communications Engineering
Electricians Mate (A) School
Great Lakes, IL
Some College (No Degree) - Construction Project Management
Durham Technical Community College
Durham, NC
Skills
Stakeholder Communication
Technical knowledge
Subcontractor Management
Documentation Review
Change order management
Contract Negotiation & Administration
Regulatory Compliance (Federal, State, Local)
Risk Mitigation and Quality Control
Vendor and Stakeholder Relations
Budget Management and Cost Control
Performance Evaluation & Reporting
References
References available upon request.
Timeline
Senior Construction Project Manager
Ever Ready Masonry& Construction, LLC
09.2016 - Current
Pre-Owned Sales Director
Rick Hendrick Toyota Scion - Fayetteville
10.2014 - 09.2016
Finance & Insurance Manager
Rick Hendrick Toyota Scion - Apex
12.2010 - 09.2011
Team Leader
Navy Reserve - Active Duty
08.2009 - 11.2010
Car Sales Advisor
Performance Automotive Group - Acura
07.2003 - 07.2009
Navy Electrician
US Navy
06.1999 - 06.2003
High School Diploma -
Chapel Hill High School
Some College (No Degree) - Electrical, Electronics And Communications Engineering
Electricians Mate (A) School
Some College (No Degree) - Construction Project Management
Durham Technical Community College
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