Microsoft Office Suite
Tony Whiting
Two Rivers,WI
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Center Store Assistant Manager PM
Festival Foods
Manitowoc, WI
08.2024 - Current
- Resolving of guest and personnel issues through use of CALM de-escalation techniques and active listening.
- Communicate clearly and professionally with team mates while executing at high performance.
- Documenting and reporting events of day through various types of software via PC and Smartphone.
- Ordering product and conducting inventory
Dietary Aide / Hospitality Aide
Hamilton Health Services
Two Rivers, WI
06.2024 - 08.2024
- Effectively documented observations of residents.
- Response quickly in critical situations and upholding proper policies regarding abuse/neglect.
- Effective communication with other staff and engaging in a helpful nature.
- Attended to the nutritional needs of residents while also following proper food safety protocol.
Customer Service Representative
Pentair – Manitowoc Ice
Manitowoc, WI
06.2023 - 06.2024
- Effectively resolved complex customer issues, including billing discrepancies, product/service concerns, and account problems.
- Communicated clearly and professionally with customers via phone, email, and live chat.
- Attended regular training sessions and stayed informed about industry trends and changes.
Temporary Worker (Customer Service Representative)
Flex-staff
Manitowoc, WI
05.2023 - 06.2023
- Managed multiple customer interactions simultaneously, ensuring timely and effective support.
- Efficiently navigated multiple customer service tools and databases to access information and assist customers promptly.
- Collaborated with cross-functional teams, including sales, technical support, and billing, to address and resolve customer issues.
Phone Counselor
Family Services of Northeast Wisconsin Inc
Green Bay, WI
10.2022 - 05.2023
- Provided empathetic and non-judgmental counselling to individuals in crisis situations via phone calls, offering emotional support and guidance.
- Demonstrated active listening skills to understand callers' concerns and emotions, showing genuine empathy and validation.
- Analysed complex situations and assessed risk factors to make informed decisions regarding crisis intervention strategies.
Senior Brokerage Specialist
Schneider's National
Green Bay, WI
06.2021 - 09.2022
- Managed a portfolio of high-net-worth clients, providing personalized investment advice and financial planning solutions tailored to their individual goals and risk tolerance.
- Educated clients about investment products, market dynamics, and financial planning concepts through personalized meetings, presentations, and written communications.
- Collaborated with internal teams, including financial planners, tax specialists, and estate planning advisors, to provide holistic wealth management solutions to clients.
Administrative Assistant
RGL Logistics
De Pere, WI
09.2020 - 05.2021
- Managed daily office operations, including scheduling appointments, coordinating meetings, and maintaining office supplies.
- Coordinated meeting logistics, including room bookings, catering arrangements, and equipment setup.
- Prioritised tasks effectively to ensure timely completion and meet operational objectives.
Senior Machining Utility
VT Industries
Two Rivers, WI
04.2019 - 07.2020
- Conducted routine maintenance and inspections on machining equipment to ensure optimal performance and minimise downtime.
- Implemented process improvements and efficiency enhancements to optimize machining operations, reduce cycle times, and increase productivity.
- Conducted safety inspections and participated in safety meetings to identify and mitigate potential hazards and risks.
Content Creation and Distribution
Super Busy Mommy Coach
New York, NY
09.2019 - 02.2020
- Developed engaging and informative content for various platforms, including websites, blogs, social media, and email newsletters.
- Conducted research and analysis to identify content trends, topics, and keywords relevant to the target market.
- Conducted keyword research and implemented SEO best practices to enhance content performance and ranking.
Shipping and Receiving
Wiretech Fabricators Inc
Sturgeon Bay, WI
12.2012 - 07.2019
- Received, inspected, and verified incoming shipments against purchase orders and packing slips, ensuring accuracy and completeness of orders.
- Generated shipping labels, bills of lading, and packing lists using shipping software or manual documentation methods.
- Resolved shipping and receiving discrepancies, delivery delays, and transportation issues by investigating root causes, identifying solutions, and implementing corrective actions.
Assistant Store Manager
Piggly Wiggly
Algoma, WI
06.2015 - 11.2018
- Supervised and managed employees safeguarded confidential store information. Maintained accounting records.
- Conducted regular patrols of the property to identify and address any safety or security risks, responding to emergencies as needed.
- Communicated effectively with other departments and shifts to ensure smooth transitions and continuity of operations.
Housekeeper
Courtyard Inn and Lavender Spa
Fish Creek, WI
05.2013 - 06.2015
- Performed tasks such as vacuuming, dusting, mopping, and disinfecting surfaces using appropriate cleaning products and equipment.
- Made beds, changed linens, and replenished guest room amenities such as towels, toiletries, and refreshments.
- Paid close attention to detail when cleaning and inspecting guest rooms, ensuring all areas were thoroughly cleaned and no items were overlooked.
General Cleaner
BSG Building Maintenance
Green Bay, WI
05.2011 - 01.2012
- Performed general cleaning duties such as sweeping, mopping, vacuuming, and dusting to maintain cleanliness and hygiene in assigned areas.
- Sorted recyclable materials and ensured proper disposal according to recycling regulations and environmental policies.
- Cleaned and maintained various types of flooring surfaces, including carpets, hardwood, tile, and vinyl, using appropriate cleaning methods and equipment.
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NH 09.2017 - 05.2021
Skills
Office administration
Meeting planning
Verbal communication
Records management
Document management
Scheduling expertise
Credit and collections
Relationship building
Presentation design
Workload prioritization
Meeting coordination
Leadership coaching
Scheduling and calendar management
Data retrieval systems
Operations management
Task delegation
Documentation and control
Certification
- Food Safety Manager, National Registry of Food Safety Professionals - Certificate No. 22183922 Issue Date: 05/08/2025, Renewal Date: 05/08/2030
Accomplishments
- Supervised team of 25 staff members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsQuote
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage
Software
Krita
Tableau
Audacity
ERP Systems
Languages
English
Native language
Japanese
Beginner (A1)
A1
French
Beginner
A1
Interests
Video editing
Audio editing
Comedy Podcasts
Asian Culture
PC Building
Timeline
Center Store Assistant Manager PM
Festival Foods
08.2024 - Current
Dietary Aide / Hospitality Aide
Hamilton Health Services
06.2024 - 08.2024
Customer Service Representative
Pentair – Manitowoc Ice
06.2023 - 06.2024
Temporary Worker (Customer Service Representative)
Flex-staff
05.2023 - 06.2023
Phone Counselor
Family Services of Northeast Wisconsin Inc
10.2022 - 05.2023
Senior Brokerage Specialist
Schneider's National
06.2021 - 09.2022
Administrative Assistant
RGL Logistics
09.2020 - 05.2021
Content Creation and Distribution
Super Busy Mommy Coach
09.2019 - 02.2020
Senior Machining Utility
VT Industries
04.2019 - 07.2020
Bachelor of Science - Business Administration
Southern New Hampshire University
09.2017 - 05.2021
Assistant Store Manager
Piggly Wiggly
06.2015 - 11.2018
Housekeeper
Courtyard Inn and Lavender Spa
05.2013 - 06.2015
Shipping and Receiving
Wiretech Fabricators Inc
12.2012 - 07.2019
General Cleaner
BSG Building Maintenance
05.2011 - 01.2012
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