Tony Wilkerson
San Bernardino,CA
Summary
Highly-skilled Courier successful in providing quality service and completing on-time deliveries. Cross-trained in all aspects of shipping and deliveries. Over 10 years of experience as delivery person working with small to large companies. Work hard to meet or exceed employer and customer expectations. Interact well with team and share advice and tips. Embrace shifting schedules and delivery routes. Always handle frustrated customers with professionalism and positive attitude. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Courier Delivery position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
Work History
Delivery Courier
AxleHire
08.2022 - Current
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Followed company policies and procedures during shift.
- Drove safely at all times to avoid accidents and harm.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Verified package information to check for accuracy and completeness.
- Utilized GPS navigation systems to navigate faster routes.
- Utilized communication devices to stay in contact with dispatch and provide real-time status updates.
- Delivered packages to customer doorsteps and business offices.
- Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
- Followed safety procedures and regulations to protect packages and vehicles.
Food Delivery Driver
DoorDash
01.2013 - 08.2022
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Communicated regularly with dispatcher for delivery route details and changes.
Foreman
H And G Movers
06.2015 - 06.2022
- Inspected completed work to verify quality standards and compliance with criteria.
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Handled issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions.
- Interacted with employees to demonstrate high standards and mitigate issues effectively.
- Verified completed projects met approved time, quality, and cost estimates.
- Scheduled job assignments for staff to monitor progress and performance.
- Addressed issues with employees and customers to manage healthy conflict resolutions.
- Conducted monthly meetings with employees to discuss safety issues, status and development.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Directed projects according to schedule and quality demands.
- Provided feedback to workers on job performance and safety procedures.
Education
No Degree - Business
Pierce College
Woodland HillsSkills
- Inquiry Response
- GPS and Route Planning
- Pallet Jacks
- Hand Trucks
- Order Accuracy
- Safe Vehicle Operations
- Effective Planning
- Delivery and Pickup
- Customer Satisfaction
- Safe Driving Practices
- Returns Pickup
- Vehicle Inspection
Languages
English
Timeline
Delivery Courier
AxleHire
08.2022 - Current
Foreman
H And G Movers
06.2015 - 06.2022
Food Delivery Driver
DoorDash
01.2013 - 08.2022
No Degree - Business
Pierce College
Similar Profiles
Jairo Dominguez FloresJairo Dominguez Flores
Delivery Driver at AxleHireDelivery Driver at AxleHire
Micah AlexanderMicah Alexander
Courier Rep. at AxleHireCourier Rep. at AxleHire
Evan RobinsonEvan Robinson
CTO at Jitsu (formerly AxleHire)CTO at Jitsu (formerly AxleHire)