Tony Williams

Work History

Real Estate Investment Entrepreneur

- Self Employed

Salt Lake City, UT

01.2013 - Current

Own and manage 10 or more residential rentals.
Property Acquisition - research potential properties, analyze market value, and condition of residential property for potential investment.
Residential housing renovation: Analyze the cost of repairs and upgrades, hire and oversee contractors, and oversee repairs and upgrades.
Property management: screen tenants, show properties, analyze rental rates at fair market value, manage lease agreements and renewals, and serve as the point of contact for any tenant issues or questions.
Financial Management - Track expenses and income related to each property, budget for all related expenses and future investments, work with CPA for yearly taxes, work with a Real Estate Agent and Broker to purchase/sell properties.

Senior Recreation Manager

- Millcreek Common

Salt Lake City, UT

11.2024 - 03.2025

Manage the operations of the Adventure Hub facility and sport recreational programs at Millcreek Common.
Provide training and enact systems to improve customer service and guest experience.
Oversee daily task management, hiring, onboarding, development and training, scheduling, payroll, evaluations, and initiate any disciplinary actions.
Manage and train employees on departmental operational software.
Perform general administrative duties
Define, maintain, and enforce policies and procedures to support to sport recreational programs for guests.
oversee seasonal sports conversions/changeovers.
Coordinate with the marketing team on promotional materials and signage. Design and create new marketing materials and keep inventory of signage.
oversee the enforcement of employee safety practices, staff training, and security protocols.
Coordinate with Millcreek's Emergency/Risk Manager to mitigate risk for employees and guests.
Responsible for all cash handling and money management at the Adventure Hub.
Improve facilities and storage.
Serve as point of contact for all recreational vendors and youth programming.

Franchise Owner Operator

- Beans & Brews Coffeehouse

West Haven, Utah

01.2022 - 02.2025

Oversee all day-to-day operations for two locations
Maintain facilities, including equipment, utilities, property, kitchen, and lobby.
Created policies and procedures that ensured compliance with local regulations and laws.
Developed and implemented a marketing strategy to increase customer loyalty and brand awareness.
Conduct regular meetings with staff members to ensure high standards of service delivery.
Managed relationships with vendors, ensuring timely deliveries of products or services.
Maintained financial records, such as income statements, balance sheets and budget reports.
Recruited, trained and managed a team of employees to deliver excellent customer service.
Researched potential markets for expansion into other locations.
Set goals for each store based on past performance data and future projections.
Established systems for tracking inventory levels, sales figures and profits.
Trained with experienced franchisees to learn ins-and-outs of business and corporate requirements.
Boosted business with successful marketing strategies and customer appreciation events.
Executed performance reviews to encourage improved productivity for team members.

Fleet Manager

- Greenbike SLC

Salt Lake City, UT

01.2016 - 04.2022

Maintained all bikes, stations, and warehouse.
Maintained fleet of vehicles, vehicles inventory and tools, and outfitted all vehicles.
Coordinated with vendors for parts ordering, repairs and services.
Conducted regular vehicle inspections to identify potential problems or issues.
Managed inventory levels of spare parts used in maintenance activities.
Monitored budget expenses to ensure compliance with company guidelines.
Managed daily operations of the fleet department including staffing, scheduling and performance management.
Resolved customer complaints regarding service issues or delays in delivery times.
Provided guidance on proper use of equipment; ensured that employees were trained in safe operating procedures.
Ensured all drivers had valid licenses, completed required training, and adhered to safety standards.
Researched new technologies such as GPS tracking systems to determine cost-effectiveness in improving fleet operations.
Developed and implemented policies and procedures for fleet operations.
Prepared weekly report summarizing key performance indicators for senior management review.
Analyzed data from various sources such as repair bills and fuel consumption records to identify areas of improvement.
Evaluated current processes related to vehicle acquisition and disposal; made recommendations for changes when necessary.
Identified gaps and opportunities for improvements and implemented corrective action to maintain optimal fleet performance.

Account Representative

- Discover Card Financial Services

West Valley City, UT

01.2014 - 12.2015

Ensured highest level of satisfaction through efficiently addressing and resolving customer concerns.
Effectively handled financial transactions and provided prompt resolution to customer inquiries regarding account balances, late fees, and related matters.
Provided efficient customer support in a high-volume Click to Chat environment.

Barista

- Beans & Brews Coffeehouse

West Valley City, UT

01.2011 - 12.2013

Greeted customers and took orders for coffee drinks, food items, and other beverages.
Organized workstations efficiently so that tasks could be completed quickly during peak hours.
Prepared bases and slacked food items each day
Completed daily and weekly checklists to ensure cleaning, prepping, etc. were completed efficiently.

Summary

Overview

Work History

Real Estate Investment Entrepreneur

Senior Recreation Manager

Franchise Owner Operator

Fleet Manager

Account Representative

Barista

Education

High School Diploma -

Skills

Affiliations

References

Timeline

Similar Profiles

Mya FreemanMya Freeman

Bogdan RogojanBogdan Rogojan

DONNA MITCHELLDONNA MITCHELL

Dale McBrideDale McBride

Elena Michelle RoviraElena Michelle Rovira